Student Services Specialist – Pastoral Care

Future Skills; Upper Harbour; On-site; NZD 55,000 - 75,000; Full time

Job summary

Future Skills seeks a dedicated Student Services Specialist – Pastoral Care to champion learner wellbeing and success at our Albany Campus in Auckland. The role focuses on safeguarding learners’ personal, emotional, and academic needs, while serving as a trusted contact for learners and staff to boost retention and engagement.

You will connect learners with internal and external support, maintain confidential records, and advocate for targeted academic assistance as needed.

Qualifications

• A tertiary qualification in education, counselling, psychology, social work, or a related field.
• Experience working in learner support, pastoral care, or related services
• Experience working with diverse learner populations
• Experience in event planning and learner engagement activities is desirable
• Familiarity with NZQA's Code of Practice for Pastoral Care of Learners

Responsibilities

• Timely response to learner referrals and requests for pastoral care support.
• Delivery of confidential and appropriate pastoral care interventions
• Maintenance of confidential records for all learner support interactions
• Learner engagement and well-being initiatives (including orientation, graduation, and employability workshops), contributing to improved learner retention and success outcomes

Skills

Interpersonal skills

Confidentiality

Crisis management

Collaboration

Event planning

Student management systems

Digital well-being resources

Cultural competency

Education

Tertiary qualification in education, counselling, psychology, social work

Tools

Student management systems

Job description

Student Services Specialist – Pastoral Care

We’re looking for a Student Services Specialist – Pastoral Care who will champion learner well‑being and success at Future Skills. This permanent, full-time role is based at our new Albany Campus.

About this Role:

Safeguarding the well-being and success of Future Skills learners by providing tailored pastoral care support for their personal, emotional, and academic needs is your priority!

This role is accountable for acting as a trusted point of contact for learners and staff; and strengthens learner retention, engagement, and success through coordinated support and advocacy

You will be referring and connecting learners to internal and external support services, maintaining confidential intervention records, and identifying learners who need additional academic support.

Success in this role will ensure excellence within:

• Timely response to learner referrals and requests for pastoral care support.
• Delivery of confidential and appropriate pastoral care interventions
• Maintenance of confidential records for all learner support interactions
• Learner engagement and well-being initiatives (including orientation, graduation, and employability workshops), contributing to improved learner retention and success outcomes

In evaluating candidates for this position, consideration is given to a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform the duties of the position.

Qualifications and Experience:

• A tertiary qualification in education, counselling, psychology, social work, or a related field.
• Demonstrated experience working in learner support, pastoral care, or related services
• Experience working with diverse learner populations
• Experience in event planning and learner engagement activities is desirable
• Familiarity with NZQA's Code of Practice for Pastoral Care of Learners

Skills and Competencies:

• Exceptional interpersonal and communication skills
• High level of ability to handle sensitive and confidential information appropriately
• Excellent problem-solving and crisis management skills
• Strong ability to work collaboratively with academic and learner services teams
• Strong ability to plan and coordinate events and learner workshops
• Proficient in using student and learner management systems or databases (advantageous)
• Experience in the development of digital well-being resources is an advantage
• A genuine commitment to Te Tiriti o Waitangi and cultural competency

Support learners to grow, thrive, and take their next step.

This advertisement may close when the appropriate candidate is identified.

Established in 2001, we’re an innately creative group of educators and students. Ours is a culture of experiential learning brought to life in our students and our team. We call it Critical Thinking and Doing. We’re a Category 1 private education provider and our systems, processes and environment in five campuses across Auckland are all purpose-designed to help make our students shine.

We exist to cultivate the most employable, most empowered graduates. But it’s not just about learning or getting a job, it’s about finding yourself, your place in the world and your part to play.

Established in 2001, we’re an innately creative group of educators and students. Ours is a culture of experiential learning brought to life in our students and our team. We call it Critical Thinking and Doing. We’re a Category 1 private education provider and our systems, processes and environment in five campuses across Auckland are all purpose-designed to help make our students shine.

We exist to cultivate the most employable, most empowered graduates. But it’s not just about learning or getting a job, it’s about finding yourself, your place in the world and your part to play.