Experience Coordinator

Aotearoa New Zealand Association of Social Workers; Lincoln; On-site; NZD 52,000 - 65,000; Part time

Benefits offered by this job

Staff training & development

Extra leave entitlements

Free on-site parking

Staff wellbeing support through Clear头

Job summary

Te Whare Wānaka o Aoraki | Lincoln University seeks a Student Experience team member to deliver welcoming, responsive support across in-person, phone, email, and digital channels. You will triage enquiries, support student engagement, and maintain CRM records while contributing to knowledge resources and process improvements.

The role runs Monday–Friday, 8:30 am–1:00 pm at the Lincoln Campus for 22.5 hours per week, fixed-term to July 2027.

Qualifications

• Relevant qualification and/or experience in customer service, administration, or education environment.
• Experience using CRM systems (Dynamics preferred).
• Strong communication and relationship-building skills with diverse backgrounds.
• Excellent organisational skills and attention to detail.
• Ability to research, analyse, and provide accurate information in response to complex enquiries.
• Demonstrated initiative and proactive problem-solving in the workplace.
• Intermediate Microsoft Office skills and commitment to outstanding customer service.

Responsibilities

• Provide professional frontline support in-person, phone, email, and digital channels.
• Respond to, triage, and resolve student and prospective student enquiries.
• Support student experience and engagement activities across the student journey.
• Maintain CRM records and monitor service requests through to resolution.
• Update student communication channels and support key communications initiatives.
• Contribute to knowledge resources, process improvements, and digital service enhancements.

Skills

Customer service

Administration

CRM systems (Dynamics)

Communication

Relationship-building

Organisational skills

Problem-solving

Microsoft Office

Education

Customer service/administration qualification

Job description

Join our Wheako Tauira | Student Experience team and be at the heart of creating positive experiences for prospective students, current students, whānau, and visitors.

Working in our Student and Visitor Centre, you'll help deliver welcoming, responsive, and high-quality support while contributing to initiatives that enhance engagement, recruitment, retention, and student success.

Some tasks of the role include:

• Providing professional frontline support through in-person, phone, email, and digital channels.
• Responding to, triaging, and resolving student and prospective student enquiries.
• Supporting student experience and engagement activities across the student journey.
• Maintaining CRM records and monitoring service requests through to resolution.
• Updating student communication channels and supporting key communications initiatives.
• Contributing to knowledge resources, process improvements, and digital service enhancements.

This is a varied and people-focused role where you'll combine customer service, administration, communication, and relationship-building skills to support students throughout their Lincoln University journey.

This fixed term role covers parental leave and concludes in July 2027. Hours of work are Monday - Friday, 8:30 am - 1:00 pm (22.5 hours per week), at our Lincoln Campus.

The salary for this position is $59,000 per annum, pro rata to part-time hours.

To be successful in the role you will have

• A relevant qualification and/or experience in a customer service, administration, or education environment.
• Experience using CRM systems (Dynamics experience preferred) and confidence working with multiple digital systems.
• Strong communication and relationship-building skills, with the ability to engage effectively with people from diverse backgrounds.
• Excellent organisational skills, attention to detail, and the ability to manage competing priorities.
• The ability to research, analyse, and provide accurate information in response to complex enquiries.
• Demonstrated initiative, sound judgement, and a proactive approach to problem-solving.
• Intermediate Microsoft Office skills and a commitment to delivering outstanding customer service.

Join a supportive, inclusive community that values diversity, wellbeing, and professional growth. Benefits include:

• Professional development & mentorship to grow your career
• Free, confidential wellbeing support through Clearhead (EAP)
• Southern Cross employee benefits
• Access to on-campus gym with discounted membership
• On-site early childhood centre with staff discounts
• A vibrant campus lifestyle with cafés, green spaces, and a sense of community

Te Whare Wānaka o Aoraki | Lincoln University is a specialist institution dedicated to impactful research and higher education that supports land-based industries in New Zealand and globally.

Our campus sits at the heart of the Lincoln research precinct, complemented by university-owned farms and research stations that blend education, research, and hands‑on learning. At Lincoln, students are at the heart of everything we do, empower them to grow their potential and contribute to a more sustainably productive world through world‑class teaching and research.

As a progressive university with an ambitious vision, we value a professional workforce that reflects the diversity of our community. Our staff engage with students, parents, government, iwi, and external stakeholders, upholding Lincoln University’s reputation through their work.

Our Te Tiriti o Waitangi commitments begin with mana whenua. We honour our special relationship with Ngāi Te Ruahikihiki and Te Taumutu Rūnanga, embedded in our He Tūtohinga Whakamātau | Charter of Understanding.

We are committed to fostering a diverse and inclusive community where everyone feels valued and supported, and we welcome applications from people of all backgrounds.

We are only considering applicants who have current unrestricted legal working rights in New Zealand. We are unable to provide visa sponsorship for this role.

Perks and benefits

• Staff training & development
• Extra leave entitlements
• Free on-site car parking
• Staff wellbeing support through ClearHead
• Southern Cross Healthcare member benefits
• Onsite Gym with discounted fees
• Onsite ECE with discounted rates