Student Services Concierge

Manukau; Ōtara-Papatoetoe; On-site; NZD 48,000 - 62,000; Full time

Job summary

Manukau Institute of Technology (MIT) seeks a motivated customer-service focused team member to support students through application, enrolment, invoicing, and records requests. The role centers on helping students onboard and succeed, with cover across 7am–8pm weekdays and Saturday mornings periodically.

Ideal candidates show outstanding service, strong communication, and collaborative teamwork. MIT values diverse, respectful, quality-focused service to students and the wider community.

Qualifications

• Experience in customer service-based roles.
• Outstanding customer service and interpersonal skills.
• Clear and concise communication in written and oral form.
• Ability to work in a team and meet targets.
• Demonstrated initiative and accountability.
• Awareness of MIT policies and quality assurance.

Responsibilities

• Assist with Application and Enrolment processes.
• Handle Invoicing and Receipting tasks.
• Support Withdrawals and Transfers.
• Process Academic Records requests and Results enquiries.
• Provide Graduation support.
• Cover shifts 7am–8pm Mon–Fri and 8:30–16:30 Sat every four weeks.

Skills

Customer service

Interpersonal skills

Communication

Team player

Initiative

Accountability

Results oriented

Cultural awareness

MS Office

Tools

Student Management Systems

CRMs

Databases

Job description

Manukau Institute of Technology (MIT) seeks a motivated customer-service focused team member to support students through application, enrolment, invoicing, and records requests. The role centers on helping students onboard and succeed, with cover across 7am–8pm weekdays and Saturday mornings periodically.

Ideal candidates show outstanding service, strong communication, and collaborative teamwork. MIT values diverse, respectful, quality-focused service to students and the wider community.