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Manukau Institute of Technology; Ōtara-Papatoetoe; On-site; NZD 48,000 - 62,000; Full time

Job summary

Manukau Institute of Technology (MIT) seeks a motivated customer-service focused team member to support students through application, enrolment, invoicing, and records requests. The role centers on helping students onboard and succeed, with cover across 7am–8pm weekdays and Saturday mornings periodically.

Ideal candidates show outstanding service, strong communication, and collaborative teamwork. MIT values diverse, respectful, quality-focused service to students and the wider community.

Qualifications

• Experience in customer service-based roles.
• Outstanding customer service and interpersonal skills.
• Clear and concise communication in written and oral form.
• Ability to work in a team and meet targets.
• Demonstrated initiative and accountability.
• Awareness of MIT policies and quality assurance.

Responsibilities

• Assist with Application and Enrolment processes.
• Handle Invoicing and Receipting tasks.
• Support Withdrawals and Transfers.
• Process Academic Records requests and Results enquiries.
• Provide Graduation support.
• Cover shifts 7am–8pm Mon–Fri and 8:30–16:30 Sat every four weeks.

Skills

Customer service

Interpersonal skills

Communication

Team player

Initiative

Accountability

Results oriented

Cultural awareness

MS Office

Tools

Student Management Systems

CRMs

Databases

Job description

Are you a capable, enthusiastic team player who prides yourself on getting the job done?

Do you have initiative, understand the need for efficiency and will you put the student at the centre of your customer service?

Bring your positive attitude and desire to be part of something meaningful to the Manukau Institute of Technology.

The role is part of the team that provides student-facing services to students, i.e., assistance with: (1) Application and Enrolment processes, (2) Invoicing and Receipting, (3) Withdrawals and Transfers, (4) Academic Record requests, (5) Results enquiries, and (6) Graduation support, as well as our processes designed to assist a student to onboard successfully into MIT.

The role is one which at times provides cover for shifts across 7am to 8pm Monday to Friday, and during the day on Saturday, 8:30 AM - 4:30 PM once everyfour weeks.

Experience and Key Competencies

• Previous experience incustomer service-based positionsor closely related field.
• Outstanding customer service skillsincludingexceptional interpersonaland active listening skills along with analytical and critical thinking ability to interpret and respond appropriately.
• Student Commitment,with an active dedication to supporting students' aspirations, learning and achievements.
• Ability tocommunicate clearly and conciselyin all oral and written communications.
• Ability to workeffectively in a team environmentand participate to get the job done, while continually focusing on the needs of the students.
• Ability to exercise appropriatepersonal initiative and accountability.
• Results orientatedand driven to exceed application and enrolment targets.
• Cultural awarenessgiven the MIT's diversity of students.
• Commitment to quality assurance, while ensuring the delivery of value to students it is critical to ensure MIT policies and procedures are being met.
• Confidence in using anappropriate range of computer programmes, eg demonstrated experience with such applications as Databases, Student Management Systems, CRMs, and the Microsoft office suite

At MIT and Unitec you will work with some incredible people who are passionate about the positive impact we make to the communities we serve.We offer a work environment which values genuine people who care for others, are well-connected, open and approachable and strive for excellence in all we do.

"Kua herea mātou ki te whai i te tūturutanga o Te Tiriti O Waitangi." We are committed to creating and maintaining a culturally sensitive work environment in relation to Te Tiriti o Waitangi.

If you would like any further information please contact Shallu Tokas, People and Culture Business Partner, [phone]

Applications Close: Wed, 25 Nov, 2026

Location(s) Manukau Campus

Expertise Administration and Office Support , Student Services (Ask Me!)