Enrolments And Customer Service Officer

Southern Institute Of Technology; Southland; On-site; NZD 50,000 - 70,000; Full time

Job summary

The Southern Institute of Technology is seeking an Enrolments and Customer Service Officer to deliver frontline services to prospective and current students, staff and external stakeholders. You will support enrolment operations, respond to enquiries and manage administrative processes to ensure a smooth student experience.

Key duties include handling enquiries, processing enrolments and payments, file and records maintenance in the student management system, and coordinating with teams to

Qualifications

• Experience in a customer service or administrative role
• Strong organisational skills and high attention to detail
• Excellent communication skills and a professional, approachable manner
• Ability to manage multiple tasks and work effectively in a busy frontline environment
• Demonstrated ability to work collaboratively and provide support across teams
• Confidence using systems and technology, with the ability to learn student management systems

Responsibilities

• Provide professional and friendly customer service to all internal and external customers, ensuring enquiries are resolved promptly or referred appropriately
• Process sales, payments, and maintain accurate financial and transactional records
• Manage telephone and reception duties, including answering calls, redirecting enquiries, and taking messages
• Handle incoming and outgoing mail and courier items, ensuring accurate recording and timely distribution
• Assist with student enrolment processing, ensuring data is accurate, secure, and compliant with policies and external requirements
• Support the maintenance of enrolment records, reporting, and updates within the student management system
• Respond to enrolment-related queries and liaise with staff to ensure timely resolution of issues
• Assist with fee processing, Study link requirements, and course/programme setup as required

Skills

Customer service

Administration

Organisational skills

Communication

Multitasking

Collaboration

Tech savvy

Tools

Student management system

Job description

About the Role

Southern Institute of Technology has the above vacancy within the Administration Section.

Support staff play a significant part in the functioning of our institution and as such, we want to appoint a suitably qualified and skilled person to undertake the various duties associated with this important role.

The Enrolments and Customer Service Officer play a key frontline role in delivering high-quality service to prospective and current students, staff, and external stakeholders. This position supports enrolment operations, customer enquiries, and administrative processes to ensure a smooth and efficient student experience.

Key Responsibilities

• Provide professional and friendly customer service to all internal and external customers, ensuring enquiries are resolved promptly or referred appropriately
• Process sales, payments, and maintain accurate financial and transactional records.
• Manage telephone and reception duties, including answering calls, redirecting enquiries, and taking messages
• Handle incoming and outgoing mail and courier items, ensuring accurate recording and timely distribution
• Assist with student enrolment processing, ensuring data is accurate, secure, and compliant with policies and external requirements
• Support the maintenance of enrolment records, reporting, and updates within the student management system
• Respond to enrolment-related queries and liaise with staff to ensure timely resolution of issues
• Assist with fee processing, Study link requirements, and course/programme setup as required

The successful applicant will have

• Experience in a customer service or administrative role, preferably within an education or enrolments environment
• Strong organisational skills and high attention to detail, particularly when working with data and records
• Excellent communication skills and a professional, approachable manner
• Ability to manage multiple tasks and work effectively in a busy frontline environment
• Demonstrated ability to work collaboratively and provide support across teams
• Confidence using systems and technology, with the ability to learn student management systems

A job description for this role is available below in attached documents.

Applications close on 6 November 2026 and will be reviewed as they are received. Due to the fast-paced nature of our vacancies, close dates may be subject to change.

Applications close November 06 2026