Student Housing Front Office Supervisor - 12-Month

UniLodge Living Group; Auckland; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

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Job summary

UniLodge Auckland City is seeking a Front Office Supervisor (Customer Service Manager) to lead a small operations team, oversee leasing and maintenance of student apartments, and provide maternity cover for 12 months.

Based in Auckland, this full-time role is 40 hours per week, Monday to Friday, with responsibilities spanning day-to-day operations, team development, stakeholder relations, and financial oversight.

Qualifications

• Leadership experience in the accommodation industry.
• Experience with leasing and property management.
• NZ Police Vetting is required.
• Experience with STARREZ Property Management System (PMS) would be advantageous.
• Strong interpersonal skills with the ability to problem solve and manage conflict.

Responsibilities

• Manage day-to-day administrative operations.
• Recruit, manage and develop a team of high-performing staff.
• Build and maintain relationships with key stakeholders (investors, learning institutions, owners).
• Work with Property Manager Operations on leasing.
• Oversee ongoing management of apartments including inspections and maintenance requests.
• Manage the property’s day-to-day financial performance and rent/owner payments accounting.
• Ensure fluid communication with owners and body corporate.
• Maintain property cleanliness and presentation.
• Prepare reports for senior management as requested.
• Be an active member of the emergency response team during shifts.

Skills

Leadership

Customer service

Communication

Problem solving

Conflict management

Tools

STARREZ PMS

Job description

UniLodge Auckland City is seeking a Front Office Supervisor (Customer Service Manager) to lead a small operations team, oversee leasing and maintenance of student apartments, and provide maternity cover for 12 months.

Based in Auckland, this full-time role is 40 hours per week, Monday to Friday, with responsibilities spanning day-to-day operations, team development, stakeholder relations, and financial oversight.