Customer Service Manager

UniLodge Pty; Auckland; Ibrido; NZD 70.000 - 95.000; Tempo pieno

Descrizione del lavoro

UniLodge Mayoral Drive Student Accommodation in Auckland is seeking a Full-time Customer Service Manager to lead the front desk operations, support property management tasks, and oversee customer service for our student residents. The role blends hospitality leadership with property oversight, offering a dynamic environment for developing new skills within a supportive team.

The position requires coaching a high-performing team, managing admin and debtor processes, and maintaining presentation

Competenze

• 40 hours per week, Monday to Saturday roster.
• Manage day-to-day front desk operations.
• Develop, lead, coach and manage a high performing team.
• Provide high-level administrative support to the General Manager and wider property team.
• Manage and support in-house debtors processes alongside the General Manager.
• Maintain a high level of presentation through the property.
• Ongoing management of the apartments including inspections and maintenance requests.
• Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.
• Be an active member of the emergency response team during shift times.

Mansioni

• Create a friendly environment and deliver a positive resident experience.
• Assist with inquiries related to student residency, studies, general needs, and wellbeing.
• Monitor and report concerns related to resident safety and wellbeing and escalate as needed.
• Coordinate and execute administrative duties (mail, filing, etc.).

Conoscenze

Leadership

Operations management

Customer service

Financial acumen

Communication

Problem solving

Interpersonal skills

Team coaching

Staff development

Strumenti

Property management systems

Reservation/Leasing systems

MS Office

Descrizione del lavoro

Team leadership and operations role with a property management twist! Join the team at UniLodge Mayoral Drive Student Accommodation in Auckland.

06th November, 2026

• Permanent Full Time
• Lead a team in efficient and effective operations of Reception
• Based at UniLodge Mayoral Drive Student Accommodation, Auckland.

06th November, 2026

• Permanent Full Time
• Lead a team in efficient and effective operations of Reception
• Based at UniLodge Mayoral Drive Student Accommodation, Auckland.

We are seeking a Full-time Customer Service Manager to assist with customer service, property management tasks, administration and assisting with the leasing of our student apartments at Mayoral Drive Student Accommodation, Auckland.

This role is a unique mix of front office reception, property management, and customer service and will give you a great opportunity to learn new skills in a supported learning environment.

ABOUT THE ROLE

• Full-time, 40 hours per week across a Monday to Saturday roster.
• Manage the day-to-day front desk operations
• Develop, lead, coach and manage a high performing team
• Provide high-level administrative support to the General Manager and wider property team
• Manage and support in house debtors processes alongisde the General Manager
• Maintain a high level of presentation through the property
• Ongoing management of the apartments including inspections and maintenance requests
• Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.
• Be an active member of the emergency response team during shift times

Other responsibilities may include, but not be limited to:

• Creating a friendly environment and delivering a positive resident experience.
• Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing
• Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed, and
• Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.).

ABOUT YOU

• Have previous leadership experience in an operationswithin hospitality and/or student accommodation environment would be advantageous
• Resilient,hands on, be able to problem solve and self motivated
• Has a genuine focus and passion in delivering outstanding customer service and having a "we care" approach
• Have good financial acumen
• Good computer, written and verbal communication skills are essential
• Experience in reservation and/or leasing is essential
• Experience in a University Environment (desirable)
• Experience with property management systems (highly regarded)
• Strong interpersonal skills and high level of sensitivity to culture and diversity
• Police Vetting (must be willing to obtain at your own cost)

WHY UNILODGE

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Living Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employeeassistanceprogram (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.

All final applicants for this position will be required to provide evidence of a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.