Student Operations Adviser

Victoria University of Wellington; Wellington; On-site; NZD 48,000 - 72,000; Full time

Job summary

Victoria University of Wellington is seeking a Student Operations Adviser to provide expert administrative and advisory support across Student Fees and Enrolment, with a focus on international students.

Based at Kelburn Campus, the role ensures accurate processing of visa information, enrolment activities and financial transactions, and delivers a seamless student experience through high‑quality service and data integrity.

Qualifications

• Relevant tertiary qualification or demonstrated experience in finance, accounting, or a related field.
• Proven experience delivering excellent customer service with a strong client-focused approach.
• Demonstrated ability to work accurately and maintain high standards of data integrity.
• Strong communication, problem-solving and organisational skills.

Responsibilities

• Deliver exceptional service and advice to students and staff across Student Fees and Enrolment.
• Manage student fee administration, refunds, payments, and related financial processes.
• Support international students with enrolment and visa related requirements.
• Assist students to manage outstanding fees through payment plans and debt management activities.
• Contribute to continuous improvement, system enhancements, and high-quality data management.

Skills

Customer service

Attention to detail

Communication

Problem solving

Education

Tertiary qualification in finance/accounting or related field

Job description

• Can you work accurately and maintain high standards of data integrity?
• Do you have a tertiary qualification or experience in finance, accounting, or a related field?
• Have you got experience delivering excellent customer service with a strong client-focused approach?

Kōrero mō te tūranga - About the role

TeHerenga Waka - Victoria University of Wellington is currently recruiting a Student Operations Adviser to join the Student Finance and Admissions and Enrolment teams in a 12‑month fixed‑term, full‑time role.

This role sits under Future Students and Student Operations and is based at our Kelburn Campus.

The Student Operations Adviser provides expert administrative and advisory support across Student Fees and Enrolment, with a strong focus on international students. The role ensures the accurate and efficient processing of visa information, enrolment activities and financial transactions; resolves issues impacting enrolment; provides expert advice on fees, payment options and enrolment requirements; and delivers a seamless student experience through high‑quality service, robust data integrity and compliance with University policies and procedures.

Key responsibilities

• Deliver exceptional service and advice to students and staff across Student Fees and Enrolment.
• Manage student fee administration, refunds, payments, and related financial processes.
• Support international students with enrolment and visa related requirements.
• Assist students to manage outstanding fees through payment plans and debt management activities.
• Contribute to continuous improvement, system enhancements, and high‑quality data management.

Ō pūmanawa - About you

You will be customer focused, thrive in a fast‑paced environment and take pride in delivering high‑quality service. With strong attention to detail and a commitment to accuracy, you can confidently manage competing priorities, solve problems effectively, and communicate clearly with a wide range of stakeholders. You are adaptable, eager to learn, and comfortable developing new skills and knowledge to meet changing business needs.

Key requirements

• Relevant tertiary qualification or demonstrated experience in finance, accounting, or a related field.
• Proven experience delivering excellent customer service with a strong client-focused approach.
• Demonstrated ability to work accurately and maintain high standards of data integrity.
• Strong communication, problem‑solving, and organisational skills, with the ability to manage competing priorities and quickly learn new systems and processes.

Close date for vacancy: 23 October 2026.

Contact details for vacancy: If you have any questions regarding this role, please get in touch with Nivaga Fuiava ([e-mail]).

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.