Accommodation Coordinator

UP Education Limited; Auckland; On-site; NZD 60,000 - 65,000; Full time

Job summary

UP Education Auckland is seeking an organized Accommodation Coordinator to coordinate accommodation arrangements and support a safe, positive experience for international students, with a particular focus on students under 18. You will coordinate placements, changes and holiday arrangements, maintain accurate documentation, and work closely with students, parents, agents, providers and internal teams.

The role requires sound judgement, attention to detail and a responsive approach to welfare

Qualifications

• At least three years of relevant experience in student accommodation coordination or related role.
• Strong organisational, multi-tasking and records management skills.
• Clear written and verbal communication and ability to build relationships with students, families and providers.
• Sound judgement handling sensitive information and welfare concerns.
• Accurate documentation, invoicing and payment recordkeeping.
• Willingness to participate in rotating after-hours emergency roster.
• Experience supporting international students, especially under 18, is advantageous.

Responsibilities

• Coordinate homestay placements and caregiver arrangements with required documentation.
• Manage accommodation and welfare processes for students under 18.
• Oversee Under 18 Holiday Plan and related confirmations with families and providers.
• Coordinate changes, transfers and requests, keeping all parties informed.
• Respond to enquiries and provide clear information to students, parents, agents and staff.
• Collaborate with providers and college teams to resolve issues and escalate welfare concerns.
• Maintain confidential records across systems and process invoices and payments.
• Participate in rotating 24/7 emergency phone roster and follow escalation procedures.

Skills

Empathy

Cultural awareness

Organisational skills

Communication skills

Relationship building

Judgement

Documentation accuracy

MS Office

CRM systems

Diversity sensitivity

After-hours availability

Tools

Microsoft Office

CRM systems

Job description

At UP Education, we believe that learning should be defined by the exceptional! For over two decades, we have built an innovative, student-centred learning community thatprovides outstanding education opportunities for studentsseeking a tertiary study experience in New Zealand and Australia.

UP International College New Zealand is our University Pathways division within UP Education.

Partnering with globally respected universities, UP Education supports international students from all over the world to successfully transition into English-speaking universities in Australia and New Zealand. We partner with three leading Universities in New Zealand delivering a range of specialised Foundation Studies courses and English language programmes.

To find out more about us, please visit https://www.up.education/study/university-partnerships

Company Description

At UP Education, we believe that learning should be defined by the exceptional! For over two decades, we have built an innovative, student-centred learning community thatprovides outstanding education opportunities for studentsseeking a tertiary study experience in New Zealand and Australia.

UP International College New Zealand is our University Pathways division within UP Education.

Partnering with globally respected universities, UP Education supports international students from all over the world to successfully transition into English-speaking universities in Australia and New Zealand. We partner with three leading Universities in New Zealand delivering a range of specialised Foundation Studies courses and English language programmes.

To find out more about us, please visit https://www.up.education/study/university-partnerships

Job Description

Location: Auckland CBD
Employment: Full-time, permanent (participation in a rotating emergency phone roster)
Guaranteed hours: 40 hours per week
Salary: $60,000 - $65,000 gross per annum

About the role:

We are seeking an organised and proactive Accommodation Coordinator to coordinate accommodation arrangements and support a safe, positive experience for our international students, with a particular focus on students under 18.

You will coordinate placements, accommodation changes and holiday arrangements, maintain accurate documentation, and work closely with students, parents, agents, accommodation providers and internal teams. The role requires sound judgement, attention to detail and a responsive approach to accommodation and student welfare concerns.

Key responsibilities

• Coordinate homestay placements and Designated Caregiver arrangements, ensuring the required documentation and confirmations are completed.
• Coordinate accommodation and welfare processes for students under 18, following college policies and procedures.
• Manage the Under 18 Holiday Plan process, including distributing forms, following up with students and families, and confirming arrangements with accommodation providers.
• Coordinate accommodation changes, transfers and student requests, keeping relevant parties informed.
• Respond to accommodation enquiries and provide clear information to students, parents, agents, providers and internal teams.
• Work with accommodation providers and the wider college team to resolve accommodation issues, escalating welfare concerns when required.
• Maintain accurate, confidential student, accommodation and compliance records across relevant systems.
• Issue accommodation invoices, monitor payments and follow up outstanding amounts or discrepancies.
• Participate in the rotating 24/7 emergency phone roster, responding to urgent matters and following established escalation procedures.

Qualifications

• You will bring empathy, cultural awareness and the ability to manage competing priorities while maintaining accurate records and timely follow-up.
• At least three years of relevant experience in student accommodation coordination, international student support or a closely related role.
• Strong organisational skills and the ability to coordinate multiple arrangements, deadlines and follow-ups.
• Clear written and verbal communication skills.
• The ability to build effective relationships with students, families, agents, accommodation providers and colleagues.
• Sound judgement when handling sensitive information and student welfare concerns.
• Accuracy when managing documentation, invoices and payment records.
• Confidence using Microsoft Office and CRM or student management systems.
• The ability to work effectively with people from diverse cultural backgrounds.
• Availability to participate in the rotating after-hours emergency phone roster.
• Experience supporting international students, particularly students under 18, would be an advantage.

Additional Information

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuringwe’reattracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.