International Student Accommodation Coordinator (Under 18)

Upeducation; Auckland; On-site; NZD 60,000 - 65,000; Full time

Job summary

Upeducation in Auckland CBD is seeking an organised Accommodation Coordinator to support international students, with a focus on students under 18. You will coordinate homestays, welfare processes and holiday plans, ensuring accurate records and timely communication with families, agents and providers.

You'll join a team dedicated to student safety and positive experiences, work across multiple systems, and participate in a rotating after-hours emergency roster while maintaining confidentiality

Qualifications

• Minimum three years’ experience in student accommodation coordination or related role.
• Strong organisational skills and ability to manage multiple deadlines.
• Clear written and verbal communication.
• Ability to build effective relationships with students, families, agents, and providers.
• Sound judgement handling sensitive information and welfare concerns.
• Accurate management of documentation, invoices and payments.
• Proficient in MS Office and CRM or student management systems.
• Experience supporting international students, especially under 18, is advantageous.

Responsibilities

• Coordinate homestay placements and Designated Caregiver arrangements, ensuring the required documentation and confirmations are completed.
• Coordinate accommodation and welfare processes for students under 18, following college policies and procedures.
• Manage the Under 18 Holiday Plan process, including distributing forms, following up with students and families, and confirming arrangements with accommodation providers.
• Coordinate accommodation changes, transfers and student requests, keeping relevant parties informed.
• Respond to accommodation enquiries and provide clear information to students, parents, agents, providers and internal teams.
• Work with accommodation providers and the wider college team to resolve accommodation issues, escalating welfare concerns when required.
• Maintain accurate, confidential student, accommodation and compliance records across relevant systems.
• Issue accommodation invoices, monitor payments and follow up outstanding amounts or discrepancies.
• Participate in the rotating 24/7 emergency phone roster, responding to urgent matters and following established escalation procedures.

Skills

Organisational skills

Clear communication

Relationship building

Judgement

Documentation accuracy

MS Office & CRM

Diversity awareness

After-hours support

International student experience

Tools

CRM software

Microsoft Office

Job description

Upeducation in Auckland CBD is seeking an organised Accommodation Coordinator to support international students, with a focus on students under 18. You will coordinate homestays, welfare processes and holiday plans, ensuring accurate records and timely communication with families, agents and providers.

You'll join a team dedicated to student safety and positive experiences, work across multiple systems, and participate in a rotating after-hours emergency roster while maintaining confidentiality