Strategic Key Accounts Manager – Diagnostics

Roche; Auckland; On-site; NZD 120,000 - 155,000; Full time

Job summary

Roche Diagnostics NZ (RDNZ) in Auckland is seeking a Strategic Key Account Manager on a 12-month fixed-term contract to drive partnerships with key accounts and deliver added value across New Zealand.

You will blend sales instincts with analytics to shape commercial strategy, manage contracts, and uncover opportunities. The role requires NZ market knowledge, CRM proficiency, and the ability to influence cross-functionally across Finance, Marketing, and Customer Success.

Qualifications

• 5+ years of proven success in sales or account management.
• A tertiary qualification in Science or Business is highly desired.
• Deep knowledge of NZ laboratory networks and Roche diagnostic solutions is desirable.
• Proficiency in CRM/Data tools like Salesforce Rexis, and the Google and Microsoft suite.

Responsibilities

• Own the relationship with your key accounts, leading contract management and business reviews.
• Map out customer organisations, uncover opportunities, and feed insights into Roche's strategic vision.
• Collaborate across Finance, Marketing, and Customer Success to deliver value to clients.
• Ensure documentation and operations meet Roche’s quality, compliance, health and safety standards.

Skills

Sales experience

Relationship-building

Strategic thinking

Communication skills

Education

Science or Business degree

Tools

Salesforce Rexis

Google Workspace

Microsoft 365

Job description

Roche Diagnostics NZ (RDNZ) in Auckland is seeking a Strategic Key Account Manager on a 12-month fixed-term contract to drive partnerships with key accounts and deliver added value across New Zealand.

You will blend sales instincts with analytics to shape commercial strategy, manage contracts, and uncover opportunities. The role requires NZ market knowledge, CRM proficiency, and the ability to influence cross-functionally across Finance, Marketing, and Customer Success.