Strategic CSM for Tech MSP & Growth

Lyra Technology Group; Spreydon-Cashmere Community; On-site; NZD 70,000 - 100,000; Full time

Job summary

Lyra Technology Group, a private equity-backed technology services platform, is seeking a Customer Success Manager to join The I.T Team in Christchurch. This mid-level to senior role focuses on building trusted client partnerships and delivering exceptional service across a portfolio of New Zealand-based customers.

You will lead client reviews, identify opportunities to expand services, and collaborate with internal teams to ensure maximum value from our technology investments, while driving

Qualifications

• Proven experience in Customer Success, Account Management, or Client Relationship Management.
• Strong ability to build trusted relationships with clients and key stakeholders.
• Commercial mindset with experience identifying opportunities to grow customer accounts.

Responsibilities

• Manage and strengthen relationships with a portfolio of clients.
• Lead regular client reviews, providing strategic guidance and technology recommendations.
• Act as the primary point of contact for customer enquiries, escalations, and renewals.
• Identify opportunities to enhance existing client outcomes and expand services.
• Collaborate with internal teams to ensure exceptional service delivery.
• Drive customer satisfaction, retention, and long-term account growth.
• Maintain accurate account records, reporting, and client documentation.

Job description

Lyra Technology Group, a private equity-backed technology services platform, is seeking a Customer Success Manager to join The I.T Team in Christchurch. This mid-level to senior role focuses on building trusted client partnerships and delivering exceptional service across a portfolio of New Zealand-based customers.

You will lead client reviews, identify opportunities to expand services, and collaborate with internal teams to ensure maximum value from our technology investments, while driving