Strategic Advisor, Service Design & Readiness

Public Service; Wellington; Hybrid; NZD 104,000 - 126,000; Full time

Job summary

The Ministry of Social Development in Wellington is seeking a Senior Advisor for Business Service Design and Readiness to lead strategic work across the Transformation Programme. Based at MSD National Office with flexible considerations for other locations, the role focuses on shaping customer-centred services and delivering practical designs.

You will influence decisions, prepare high-level documents, engage with stakeholders, and support junior staff while managing multiple priorities and

Qualifications

• Experience at senior advisory level on transformational or highly complex work.
• Proven ability to work collaboratively in a dynamic, high-profile sector.
• Proven ability to interpret analytics and insights in written documents.
• Support the development of junior staff.
• Stakeholder engagement, collaboration and communication skills.
• Ability to work at pace and deliver to tight timeframes.
• Influence without authority and build trusted relationships.
• Strong communication, planning and organisational skills in a busy team environment.

Responsibilities

• Lead and deliver across multiple work items with conflicting timeframes.
• Provide effective leadership and model MSD values and principles.
• Influence and engage stakeholders across the organisation.
• Communicate clearly to a range of audiences, verbally and in writing.
• Foster positive and cooperative working relationships.

Skills

Senior advisory experience

Stakeholder engagement

Analytical skills

Mentoring / team development

Project leadership

Influence without authority

Communication & planning

Job description

The Ministry of Social Development in Wellington is seeking a Senior Advisor for Business Service Design and Readiness to lead strategic work across the Transformation Programme. Based at MSD National Office with flexible considerations for other locations, the role focuses on shaping customer-centred services and delivering practical designs.

You will influence decisions, prepare high-level documents, engage with stakeholders, and support junior staff while managing multiple priorities and