Senior Manager, Service Design & Transformation

New Zealand Government; Wellington; Sur place; NZD 143 000 - 178 000; Plein temps

Résumé du poste

The Ministry of Social Development in Wellington is seeking a strategic leader to head the Service Design practice. You will set standards, grow capability and ensure the team delivers practical, customer‑centred change at scale.

In this role you will lead people and workforce planning, recruitment, and professional development, working with senior leaders to embed frameworks, Te Ao Māori and aligned priorities across MSD.

Qualifications

• Demonstrated experience leading a Service Design practice in a large and complex delivery environment at an enterprise level.
• Senior-level expertise in service design methodologies.
• Experience establishing consistent practice and embedding frameworks, methods, tools and standards across an organisation
• Strong workforce planning, resource allocation and capability development experience
• Proven people leadership experience, including coaching, performance management and developing high-performing teams
• Strong relationships with senior leaders, delivery teams and stakeholders, with the ability to work effectively in a matrix environment
• Experience in strategic planning, operational management, project management, financial management and performance monitoring
• A commitment to embedding Te Ao Māori, Te Reo Māori, tikanga, kawa and Te Tiriti o Waitangi into the way we work.

Responsabilités

• Lead a specialist Service Design team and establish consistent approaches and standards across MSD.
• Set the standards, grow capability, and ensure the practice provides the capacity to support MSD's priorities.
• Lead people, workforce planning, recruitment, resourcing and professional development.

Connaissances

Service design leadership

Enterprise delivery

Service design methodologies

Workforce planning

People leadership

Stakeholder management

Strategic planning

Financial management

Te ao Māori embedding

Description du poste

The Ministry of Social Development in Wellington is seeking a strategic leader to head the Service Design practice. You will set standards, grow capability and ensure the team delivers practical, customer‑centred change at scale.

In this role you will lead people and workforce planning, recruitment, and professional development, working with senior leaders to embed frameworks, Te Ao Māori and aligned priorities across MSD.