Duty Manager: Store Leader & Customer Experience

Foodstuffs NZ; Rotorua; Hybrid; NZD 65,000 - 90,000; Full time

Job summary

New World Westend in Rotorua seeks an experienced Duty Manager to lead the store in the absence of senior management. You will oversee multiple departments and a 40+ strong team, ensuring efficient, safe operations and high service standards at all times.

The role requires strong leadership, a focus on customer service, and the ability to drive compliance and safety across all departments. Shifts include early starts, evenings, and weekends, with opportunities to develop your leadership career.

Qualifications

• Proven leadership experience in a retail or hospitality setting.
• Strong communication and interpersonal skills.
• Customer-focused with a track record of delivering service excellence.
• Knowledge of compliance, health and safety standards.
• Experience maintaining high store standards and operational efficiency.
• Willingness to work early starts, evenings, and weekends.

Responsibilities

• Lead daily store operations and manage 40+ staff.
• Motivate and support team to achieve targets.
• Uphold outstanding customer service across all departments.
• Ensure compliance, safety, and presentation standards.
• Resolve operational issues promptly and effectively.
• Foster a positive, customer-focused store culture.

Skills

Leadership

Communication

Customer focus

Health & Safety

Operations

Shift flexibility

Job description

New World Westend in Rotorua seeks an experienced Duty Manager to lead the store in the absence of senior management. You will oversee multiple departments and a 40+ strong team, ensuring efficient, safe operations and high service standards at all times.

The role requires strong leadership, a focus on customer service, and the ability to drive compliance and safety across all departments. Shifts include early starts, evenings, and weekends, with opportunities to develop your leadership career.