Statutory Process Support Officer | Āpiha Tautoko Tukanga Ture (Fixed Term)

DOC; Hamilton; On-site; NZD 66,000 - 77,000; Part time

Job summary

DOC is seeking a technical administration officer to support the Statutory Process Team in Hamilton CBD. This 35-hour-per-week fixed-term role runs until 30 June 2027 and involves processing Permissions applications across New Zealand, from cycle paths to film shoots.

You will work under pressure, stay calm, and collaborate with iwi and tangata whenua. Strong customer service, Microsoft Office skills, and a collaborative mindset are essential; knowledge of Te Tiriti o Waitangi is valued.

Qualifications

• Experienced administrator with top-notch customer service.
• Tech-savvy, and able to learn new systems and use them confidently.
• Competent in Microsoft Office programs for document management.
• Be a great communicator, both oral and written, as you'll be responding to enquiries by email from internal and external stakeholders.
• A collaborator, and enjoys working in a team environment.
• Strong analytical and problem-solving skills.
• A background in technical administration or statutory processes with an interest in conservation is beneficial.
• Understanding or willingness to learn Māori tikanga and Te Tiriti o Waitangi and how it relates to your work.

Responsibilities

• Capture and process Permissions applications across New Zealand.
• Support the Statutory Process Team in a fast-paced environment.
• Collaborate with iwi and tangata whenua as part of the process.
• Maintain strict processes with tight timeframes and high scrutiny.
• Provide clear and accurate information and resolve inquiries under pressure.

Skills

Customer service

Tech savvy

Microsoft Office

Communication skills

Team player

Analytical thinking

Technical administration

Te Tiriti knowledge

Job description

**Mō te tūranga | About the role** We are looking for a technical administration star to support our Statutory Process Team (SPT) with the capture of all Permissions applications received from across New Zealand. These range from the construction of shared cycle paths, to catching and handling our native kiwi, through to the filming of movies and commercials you see on TV. It’s a fast-paced role in a high-scrutiny environment, in a motivated team with changing priorities and complex workloads. You’ll need to be confident solving issues under pressure while collaborating with the team and more widely. This is a chance to build your profile, gain exposure to different aspects of our work. You’ll work alongside senior staff who make decisions that support DOC’s vision of nature thriving in Aotearoa and develop skills that will position you strongly for future opportunities. This is a 35 hours per week, fixed term role until 30 June 2027 to provide cover to the team while the incumbent is on secondment. The role is part of a small, tight-knit, office-based team in Hamilton CBD and is not directly customer facing. Click here for the Role Description **Ngā pūkenga me ngā wheako | Skills and experience** We’re looking for someone who enjoys working in a fast-paced environment with lots of variety, and who acts with integrity and maintains perspective when challenges arise. The team follows strict processes with tight timeframes, so you'll need mental agility, with the ability to remain calm and level-headed when under pressure. A commitment to Treaty partnership and confidence engaging with iwi and tangata whenua is key. If you have some of following, we are keen to hear from you: * Experienced administrator with top-notch customer service* Tech savvy, and able to learn new systems and use them confidently* Competent in Microsoft Office programs for document management* Be a great communicator, both oral and written, as you'll be responding to (at times tricky) enquiries by email from both internal and external stakeholders* A collaborator, and enjoys working in team environment* Strong analytical and problem-solving skills* A background in technical administration or statutory processes with an interest in conservation is beneficial* Understanding or willingness to learn Māori tikanga and understanding of Te Tiriti o Waitangi and how it relates to your work **He aha ngā pāinga mōu? | What’s in it for you?** DOC is committed to a culture where everyone can participate, thrive, and grow. We’re driven by our values and behaviours, and are working towards being an organisation that is diverse, equitable, and inclusive by default. We also support flexible working arrangements for our kaimahi across Aotearoa, with options considered based on the role and in discussion with your leader. Want to know more? **Tonoa inaiānei | Apply now** Apply online with your CV and cover letter outlining your relevant experience and motivation. We’re unable to accept emailed applications or provide feedback to applicants not shortlisted. If you need any adjustments during the recruitment process, let us know and we’ll try to accommodate. **Salary:** $65,590–$76,589 (pro rata). We anticipate appointing at $65,590 (pro rata) for this role. **Eligibility:** You must hold a valid New Zealand work visa that covers the duration of employment. **Rā whakakapi | Applications close** at 11:59 pm on Tuesday, 7 October 2026. This advert may close early, so please apply promptly **Me he pātai anō, whakapā mai | For further enquiries**, please contact Anna Basova, Recruitment Advisor, at [e-mail]