Statutory Process Support Officer | Āpiha Tautoko Tukanga Ture (Fixed Term)

Department of Conservation - Te Papa Atawhai; Hamilton; On-site; NZD 66,000 - 77,000; Full time

Benefits offered by this job

Flexible working arrangements

Supportive team culture

Job summary

The Department of Conservation - Te Papa Atawhai in Hamilton CBD is seeking a capable administrator to support the Statutory Process Team with capturing Permissions applications across New Zealand. This 35-hour-per-week fixed-term role runs until 30 June 2027 and offers exposure to diverse projects, from cycle paths to wildlife management, in a busy, high‑scrutiny environment.

You will work with senior staff, demonstrate integrity under pressure, and build a profile in conservation

Qualifications

• Experienced administrator with top-notch customer service.
• Tech savvy and able to learn new systems confidently.
• Competent in Microsoft Office for document management.
• Strong oral and written communication skills.
• Collaborative team player with a calm under pressure.
• Analytical and problem-solving abilities.
• Background in technical administration or statutory processes is beneficial.
• Willingness to learn Māori tikanga and Te Tiriti o Waitangi.

Responsibilities

• Support the Statutory Process Team with capture of Permissions applications.
• Work in a fast-paced, high-scrutiny environment with shifting priorities.
• Collaborate with senior staff and wider stakeholders; maintain integrity under pressure.

Skills

Experienced administrator

Customer service

Tech savvy

Microsoft Office

Communication skills

Team player

Analytical skills

Statutory processes background

Māori tikanga knowledge

Job description

Bring your administration expertise and contribute to conservation mahi Join a supportive workplace with excellent team culture 35 hours per week, fixed term role until 30 June 2027; Hamilton CBD location

Our vision: Nature is thriving in Aotearoa | Te Oranga o te Ao Tūroa Mō te tūranga |

About the role

We are looking for a technical administration star to support our Statutory Process Team (SPT) with the capture of all Permissions applications received from across New Zealand. These range from the construction of shared cycle paths, to catching and handling our native kiwi, through to the filming of movies and commercials you see on TV. It’s a fast-paced role in a high‑scrutiny environment, in a motivated team with changing priorities and complex workloads. You’ll need to be confident solving issues under pressure while collaborating with the team and more widely. This is a chance to build your profile, gain exposure to different aspects of our work. You’ll work alongside senior staff who make decisions that support DOC’s vision of nature thriving in Aotearoa and develop skills that will position you strongly for future opportunities. This is a 35 hours per week, fixed term role until 30 June 2027 to provide cover to the team while the incumbent is on secondment. The role is part of a small, tight‑knit, office‑based team in Hamilton CBD and is not directly customer facing.

Ngā pūkenga me ngā wheako | Skills and experience

We’re looking for someone who enjoys working in a fast‑paced environment with lots of variety, and who acts with integrity and maintains perspective when challenges arise. The team follows strict processes with tight timeframes, so you’ll need mental agility, with the ability to remain calm and level‑headed when under pressure. A commitment to Treaty partnership and confidence engaging with iwi and tangata whenua is key.

• Experienced administrator with top‑notch customer service
• Tech savvy, and able to learn new systems and use them confidently
• Competent in Microsoft Office programs for document management
• Be a great communicator, both oral and written, as you'll be responding to (at times tricky) enquiries by email from both internal and external stakeholders
• A collaborator, and enjoys working in team environment
• Strong analytical and problem‑solving skills
• A background in technical administration or statutory processes with an interest in conservation is beneficial
• Understanding or willingness to learn Māori tikanga and understanding of Te Tiriti o Waitangi and how it relates to your work

He aha ngā pāinga mōu? | What’s in it for you?

DOC is committed to a culture where everyone can participate, thrive, and grow. We’re driven by our values and behaviours, and are working towards being an organisation that is diverse, equitable, and inclusive by default. We also support flexible working arrangements for our kaimahi across Aotearoa, with options considered based on the role and in discussion with your leader.

Rā whakakapi

Applications close at 11:59 pm on Tuesday, 7 October 2026. This advert may close early, so please apply promptly.

Me he pātai anō, whakapā mai

For further enquiries, please contact Anna Basova, Recruitment Advisor, at [e-mail]

Salary: $65,590–$76,589 (pro rata). We anticipate appointing at $65,590 (pro rata) for this role.

Eligibility: You must hold a valid New Zealand work visa that covers the duration of employment.

Our vision: Nature is thriving in Aotearoa | Te Oranga o te Ao Tūroa

The Department of Conservation, Te Papa Atawhai (DOC) serves to protect and restore nature across Aotearoa. When nature thrives, we all thrive. Ko tā Te Papa Atawhai he tiaki, he whakarauora anō hoki i te taiao puta noa i Aotearoa. He oranga taiao, he oranga tangata. Our people bring this vision to life. Spread across Aotearoa, they care for our land, water, and native species. From frontline rangers and technical experts to vital support teams - we have a diverse range of roles.