Squad Lead, IT Services & Operations

Fujitsu Limited; Wellington; Presencial; NZD 85.000 - 90.000; Jornada completa

Descripción de la vacante

Fujitsu Limited in Wellington requires a Squad Manager to ensure service delivery and adherence to best practices. You will lead data analysis, drive improvements, and manage multi-account resources on-site at customer offices or Fujitsu locations.

The role emphasises leadership, ITIL/ITSM understanding, and stakeholder management to deliver value and support growth within the portfolio.

Formación

• Experience leading IT teams and managing performance.
• Strong knowledge of networking concepts, protocols, and troubleshooting.
• Excellent communication and stakeholder relationship skills.
• Familiar with ITIL practices and ITSM environments.

Responsabilidades

• Lead data analysis and reporting to identify trends.
• Collaborate with resource management for headcount and pipeline.
• Support recruitment and onboarding programs.
• Drive process improvements and automation initiatives.

Conocimientos

Team leadership

Networking concepts

IT troubleshooting

Herramientas

ITSM tools

Descripción del empleo

Fujitsu Limited in Wellington requires a Squad Manager to ensure service delivery and adherence to best practices. You will lead data analysis, drive improvements, and manage multi-account resources on-site at customer offices or Fujitsu locations.

The role emphasises leadership, ITIL/ITSM understanding, and stakeholder management to deliver value and support growth within the portfolio.