ICT Service Delivery & Experience Lead

Wellington City Council; Wellington; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

5 weeks annual leave

Flexible working options

Health and wellbeing support

Council staff discounts

Learning and development programmes

Job summary

Wellington City Council is seeking an ICT Service Delivery professional to manage and improve technology services across the organisation. You will cover service management, incident resolution, vendor relationships and customer experience, ensuring services meet business needs and communities we serve.

You will join a team that supports enterprise applications and financial administration of ICT services, working with a broad range of stakeholders and service providers to connect business needs

Qualifications

• Relevant tertiary qualification or equivalent experience.
• Proven ICT service management or service delivery experience.
• Strong knowledge of service management practices and processes.
• Commitment to service delivery and improving customer experience and Te Tiriti o Waitangi.

Responsibilities

• Manage service-related issues, problems and improvements.
• Support the management and resolution of incidents and service requests across the organisation.
• Apply and promote Service Management processes and practices to support consistent service delivery.
• Monitor and report on service levels, performance and data.
• Identify opportunities to improve services and the customer experience.
• Contribute to and support continuous improvement initiatives.

Skills

Service delivery mindset

Relationship building

Communication skills

Problem-solving

Organisation & prioritisation

Stakeholder management

Education

Tertiary qualification

Job description

Wellington City Council is seeking an ICT Service Delivery professional to manage and improve technology services across the organisation. You will cover service management, incident resolution, vendor relationships and customer experience, ensuring services meet business needs and communities we serve.

You will join a team that supports enterprise applications and financial administration of ICT services, working with a broad range of stakeholders and service providers to connect business needs