Spa Front Desk & Operations Supervisor

Hilton; Queenstown; On-site; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive wage

Annual leave

Staff discount

Hilton Rewards

Up to 50% discounts

Hilton University training

Career development

Job summary

Hilton Queenstown is seeking an experienced Spa Front of House Operations Supervisor to oversee the day-to-day spa operations, manage invoices, coordinate group bookings, and ensure clear communication with the night team and finance.

You will monitor Stay Experiences results, maintain product inventory, build supplier relationships, handle client-care administration, and uphold Hilton brand standards while delivering personalised guest experiences.

Qualifications

• Minimum 2 years’ experience in the Spa & Wellbeing industry.
• Previous rostering and payroll experience required.
• Availability to work weekends and evenings and flexibility is required.
• Excellent customer service experience.
• Proficient in Microsoft Office, specifically Excel data entry and analysis.
• Positive attitude and good communication skills.
• SOP development experiences.
• Budget reporting experience is desirable.

Responsibilities

• Oversee front of house operations for spa, coordinating tasks to meet standards.
• Monitor Stay Experiences results and provide recommendations to Head of Department.
• Manage bookings, client payments and consultation cards.
• Maintain product stock, ordering and shelf life.
• Build relationships with suppliers for training, promotions and programs.
• Uphold Hilton brand standards in the Spa and stay environmentally aware.
• Collaborate with Head of Department and Director of Operations on administration.
• Strive to increase guest satisfaction with personalised services.

Skills

Customer Service

Communication

Microsoft Excel

Roster & Payroll

Team Leadership

Budgeting

SOP Development

Attention to Detail

Presentation

Tools

Microsoft Excel

Microsoft Office

Job description

Hilton Queenstown is seeking an experienced Spa Front of House Operations Supervisor to oversee the day-to-day spa operations, manage invoices, coordinate group bookings, and ensure clear communication with the night team and finance.

You will monitor Stay Experiences results, maintain product inventory, build supplier relationships, handle client-care administration, and uphold Hilton brand standards while delivering personalised guest experiences.