Smartwool : Sales Associate, KeyHolder (Fixed- Term) - Queenstown

VFCorporation; Queenstown; On-site; NZD 45,000 - 55,000; Full time

Job summary

Smartwool in Queenstown is seeking a Full-time Sales Associate, KeyHolder for a 5 months fixed-term contract. You’ll be the face of the brand, delivering friendly service, sharing Merino knowledge, and supporting store operations.

Requirements include customer service experience, strong communication, and flexibility for weekends and evenings. A curiosity about outdoor activities and community is highly valued in our team-oriented culture.

Qualifications

• Customer service experience and strong communication skills.
• Ability to connect with diverse customers.
• Flexibility to work weekends, evenings, and holidays.
• Curiosity about Smartwool products, outdoor activities, and our community.
• Attention to detail and basic computer proficiency.

Responsibilities

• Deliver warm, engaging customer service
• Support daily store operations and visual standards
• Share product knowledge and help customers find the right gear
• Work collaboratively with your team to prioritize customer experience

Skills

Customer service

Strong communication

Diversity connection

Weekend/evening flexibility

Product/outdoor curiosity

Tools

Basic computer proficiency

Job description

Join Smartwool and help people find comfort, confidence, and joy in the outdoors. As a Full-time Sales Associate, KeyHolder (5 Months Fixed- Term Contract) you’ll be the face of our brand—creating an exceptional in‑store experience, connecting authentically with customers, and sharing your knowledge of Merino wool, outdoor activities, and our sustainability‑driven mission.

What You’ll Do

• Deliver warm, engaging customer service
• Support daily store operations and visual standards
• Share product knowledge and help customers find the right gear
• Work collaboratively with your team to prioritize customer experience

What You Bring

• Customer service experience and strong communication skills
• Ability to connect with diverse customers
• Flexibility to work weekends, evenings, and holidays
• Curiosity about Smartwool products, outdoor activities, and our community
• Attention to detail and basic computer proficiency

Who We Are

Smartwool creates Merino wool apparel designed for comfort, durability, and adventure. We’re committed to sustainability, responsible sourcing, and building a community that welcomes everyone. As part of VF Corporation, we offer comprehensive benefits and the chance to grow within a global family of outdoor and active brands.

Our Parent Company, VF Corporation

VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at www.vfc.com.

What drives us:

Your vibe attracts your tribe. At Smartwool, we believe our values set the standard. They create our vision and help us build a team of change-makers.

Openness: Honesty glues us together

Advocacy: We will always protect what we love

Action: The opportunity to grow will always inspire us

Inclusivity: the more we share, the bigger our impact

Fun- Loving: Fun is who we are. What we do. Its what we make.

Free To Be, our commitment to Inclusion, Diversity, Equity & Action

Ready to join a team that’s passionate about the outdoors and the planet?