Smartwool: Sales Associate, Casual- Queenstown

VFCorporation; Queenstown; On-site; NZD 42,000 - 52,000; Part time

Benefits offered by this job

Comprehensive benefits

Growth within VF Corporation

Job summary

Smartwool, part of VF Corporation, is seeking a Sales Associate, Casual to be the face of our brand in-store, delivering a warm, engaging customer experience and sharing knowledge of Merino wool, outdoor activities, and our sustainability‑driven mission.

You will support daily store operations, help customers find the right gear, and work with your team to prioritize the overall customer experience in a collaborative environment.

Qualifications

• Customer service experience and strong communication skills.
• Ability to connect with diverse customers.
• Flexibility to work weekends, evenings, and holidays.
• Curiosity about Smartwool products, outdoor activities, and our community.
• Attention to detail and basic computer proficiency.

Responsibilities

• Deliver warm, engaging customer service.
• Support daily store operations and visual standards.
• Share product knowledge and help customers find the right gear.
• Work collaboratively with your team to prioritize customer experience.

Skills

Customer service

Strong communication

Diversity-friendly

Weekend/evening holiday flexibility

Curiosity about products/outdoors

Attention to detail

Basic computer skills

Job description

Join Smartwool and help people find comfort, confidence, and joy in the outdoors. As a Sales Associate, Casual you’ll be the face of our brand—creating an exceptional in‑store experience, connecting authentically with customers, and sharing your knowledge of Merino wool, outdoor activities, and our sustainability‑driven mission.

What You’ll Do

• Deliver warm, engaging customer service

• Support daily store operations and visual standards

• Share product knowledge and help customers find the right gear

• Work collaboratively with your team to prioritize customer experience

What You Bring

• Customer service experience and strong communication skills

• Ability to connect with diverse customers

• Flexibility to work weekends, evenings, and holidays

• Curiosity about Smartwool products, outdoor activities, and our community

• Attention to detail and basic computer proficiency

Who We Are

Smartwool creates Merino wool apparel designed for comfort, durability, and adventure. We’re committed to sustainability, responsible sourcing, and building a community that welcomes everyone. As part of VF Corporation, we offer comprehensive benefits and the chance to grow within a global family of outdoor and active brands.

Our Parent Company, VF Corporation

VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at www.vfc.com.

What drives us:

Your vibe attracts your tribe. At Smartwool, we believe our values set the standard. They create our vision and help us build a team of change-makers.

Openness: Honesty glues us together

Advocacy: We will always protect what we love

Action: The opportunity to grow will always inspire us

Inclusivity: the more we share, the bigger our impact

Fun- Loving: Fun is who we are. What we do. Its what we make.

Free To Be, our commitment to Inclusion, Diversity, Equity & Action

Ready to join a team that’s passionate about the outdoors and the planet?