Smartwool : Sales Associate, KeyHolder (Fixed- Term) - Queenstown

Vans; New Zealand; Remote; NZD 42,000 - 54,000; Full time

Job summary

Smartwool in Queenstown is seeking a Full-time Sales Associate, KeyHolder on a 5 months fixed-term contract to deliver an exceptional in-store experience. You will share Merino wool knowledge, connect with customers, and support store operations while upholding visual standards.

The role emphasizes customer service, product expertise in outdoor gear, and a collaborative team culture within VF Corporation's family of brands.

Qualifications

• Customer service experience and strong communication skills.
• Ability to connect with diverse customers.
• Flexibility to work weekends, evenings, and holidays.
• Curiosity about Smartwool products, outdoor activities, and our community.
• Attention to detail and basic computer proficiency.

Responsibilities

• Deliver warm, engaging customer service
• Support daily store operations and visual standards
• Share product knowledge and help customers find the right gear
• Work collaboratively with your team to prioritize customer experience

Skills

Customer service

Communication

Diversity connection

Weekend/evening/holiday flexibility

Product curiosity

Job description

Join Smartwool and help people find comfort, confidence, and joy in the outdoors. As a Full-time Sales Associate, KeyHolder (5 Months Fixed- Term Contract) you’ll be the face of our brand—creating an exceptional in‑store experience, connecting authentically with customers, and sharing your knowledge of Merino wool, outdoor activities, and our sustainability‑driven mission.

What You’ll Do

• Deliver warm, engaging customer service
• Support daily store operations and visual standards
• Share product knowledge and help customers find the right gear
• Work collaboratively with your team to prioritize customer experience

What You Bring

• Customer service experience and strong communication skills
• Ability to connect with diverse customers
• Flexibility to work weekends, evenings, and holidays
• Curiosity about Smartwool products, outdoor activities, and our community
• Attention to detail and basic computer proficiency

Who We Are

Smartwool creates Merino wool apparel designed for comfort, durability, and adventure. We’re committed to sustainability, responsible sourcing, and building a community that welcomes everyone.

As part of VF Corporation, we offer comprehensive benefits and the chance to grow within a global family of outdoor and active brands.

Our Parent Company, VF Corporation VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at www.vfc.com.

What drives us: Your vibe attracts your tribe. At Smartwool, we believe our values set the standard. They create our vision and help us build a team of change-makers.

Openness: Honesty glues us together Advocacy: We will always protect what we love Action: The opportunity to grow will always inspire us Inclusivity: the more we share, the bigger our impact Fun- Loving: Fun is who we are.

What we do. Its what we make. Free To Be, our commitment to Inclusion, Diversity, Equity & Action

Ready to join a team that’s passionate about the outdoors and the planet? If this opportunity feels like something you're passionate about, and it fits with your skills and experience,

VF Corporation outfits consumers around the world with its diverse portfolio of iconic lifestyle brands, including Vans®, The North Face®, and Timberland®. Founded in 1899, VF is one of the world's largest apparel, footwear and accessories companies with socially and environmentally responsible operations spanning numerous geographies, product categories, and distribution channels. VF is committed to delivering innovative products to consumers and creating long-term value for its customers and shareholders.

Énoncé de vision de VF en matière de diversité VF s’engage à créer un environnement inclusif qui accueille et valorise les différences parmi tous ses associés, ses clients, ses fournisseurs et les collectivités où nous vivons et exerçons nos activités. Le succès et la croissance continus de VF sont renforcés par des initiatives qui favorisent la diversité à l’échelle mondiale. VF s’engage à offrir l’égalité des chances en matière d’emploi et à traiter ses associés et ses candidats sans discrimination fondée sur la race, la couleur, le sexe, l’âge, l’origine nationale, la religion, l’orientation sexuelle, l’identité ou l’expression de genre, l’état matrimonial, la citoyenneté, un handicap, le statut d’ancien combattant protégé, le statut VIH/sida ou tout autre motif protégé par la loi. VF s’engage à répondre aux divers besoins des personnes en situation de handicap dans des délais raisonnables, conformément aux principes d’autonomie, de dignité, d’intégration et d’égalité des chances. Pour ce faire, VF s’efforcera de cerner, de prévenir et d’éliminer les obstacles à l’accessibilité partout où cela est possible, tout en respectant les exigences en matière d’accessibilité prévues par l’ADA, la LAPHO (AODA) et toute autre réglementation provinciale, étatique ou locale applicable. VF s’engage à assurer l’accessibilité numérique, à se conformer aux Règles pour l’accessibilité des contenus Web (WCAG) 2.1, niveau AA, ainsi qu’aux normes de conception accessible de l’ADA et de la LAPHO (AODA), et à toute autre réglementation applicable. Si vous avez besoin d’une mesure d’adaptation ou si vous avez des questions concernant cet énoncé, veuillez transmettre votre demande à [e-mail] VF Diversity Vision Statement VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected basis. VF is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, and will do so by striving to identify, prevent and remove barriers to accessibility wherever possible as well as by meeting the accessibility requirements under the ADA, AODA, and other applicable state, local or provincial regulations. If you need an accommodation or have any questions regarding this statement, please send your request to [e-mail].