Smartwool: Sales Associate, Casual- Queenstown

VF Corp.; New Zealand; On-site; NZD 42,000 - 54,000; Full time

Job summary

Smartwool in Queenstown is seeking a Sales Associate, Casual to be the face of our brand in-store. You’ll deliver warm, engaging customer service, share knowledge about Merino wool, and help customers find the right gear while upholding visual standards.

You’ll work with a team to prioritize the customer experience, support daily store operations, and contribute to a sustainability-driven mission. Flexibility to work weekends, evenings, and holidays is required.

Qualifications

• Customer service experience and strong communication skills.
• Ability to connect with diverse customers.
• Flexibility to work weekends, evenings, and holidays.
• Curiosity about Smartwool products, outdoor activities, and our community.
• Attention to detail and basic computer proficiency.

Responsibilities

• Deliver warm, engaging customer service.
• Support daily store operations and visual standards.
• Share product knowledge and help customers find the right gear.
• Work collaboratively with your team to prioritize customer experience.

Skills

Customer service

Communication

Job description

Join Smartwool and help people find comfort, confidence, and joy in the outdoors. As a Sales Associate, Casual you’ll be the face of our brand-creating an exceptional in-store experience, connecting authentically with customers, and sharing your knowledge of Merino wool, outdoor activities, and our sustainability-driven mission.

What You’ll Do

• Deliver warm, engaging customer service
• Support daily store operations and visual standards
• Share product knowledge and help customers find the right gear
• Work collaboratively with your team to prioritize customer experience

What You Bring

• Customer service experience and strong communication skills
• Ability to connect with diverse customers
• Flexibility to work weekends, evenings, and holidays
• Curiosity about Smartwool products, outdoor activities, and our community
• Attention to detail and basic computer proficiency

Who We Are

Smartwool creates Merino wool apparel designed for comfort, durability, and adventure. We’re committed to sustainability, responsible sourcing, and building a community that welcomes everyone.

As part of VF Corporation, we offer comprehensive benefits and the chance to grow within a global family of outdoor and active brands.

Our parent company, VF Corporation, is one of the world’s largest apparel, footwear and accessories companies with socially and environmentally responsible operations spanning numerous geographies, product categories and distribution channels.

VF is committed to delivering innovative products to consumers and creating long-term value for its customers and shareholders.

Our purpose unites us and leads us to pursue our goals, together. This is our calling.

What drives us: Your vibe attracts your tribe.

At Smartwool, we believe our values set the standard. They create our vision and help us build a team of change-makers.

• Openness: Honesty glues us together
• Advocacy: We will always protect what we love
• Action: The opportunity to grow will always inspire us
• Inclusivity: the more we share, the bigger our impact
• Fun-Loving: Fun is who we are

What we do. Its what we make. Free To Be, our commitment to Inclusion, Diversity, Equity & Action

Ready to join a team that’s passionate about the outdoors and the planet? If this opportunity feels like something you're passionate about, and it fits with your skills and experience,

VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business.

The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.

VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected basis.

VF is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, and will do so by striving to identify, prevent and remove barriers to accessibility wherever possible as well as by meeting the accessibility requirements under the ADA, AODA, and other applicable state, local or provincial regulations.

VF is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and complying with the ADA and AODA Standards for Accessible Design, and other applicable regulations.

If you need an accommodation or have any questions regarding this statement, please send your request to [e-mail].