Shopper Development Manager

Colgate; Auckland; Hybrid; NZD 100,000 - 140,000; Full time

Job summary

Colgate-Palmolive in Auckland is seeking a Shopper Development Manager to translate commercial strategies into retailer and e-commerce plans, driving profitable growth with customer grids and category insights.

You will lead category development, manage 5Ps and 6Ps+A for ecommerce, forecast KPIs with CDT Finance, coach the team, and collaborate with key retailers to grow traffic, conversion and retention.

Responsibilities

• Tailor 5Ps for accounts and 6Ps+A for ecommerce to align with customer strategies.
• Drive category reviews and manage category plans with retailers.
• Evaluate activities with CDT Finance and CDM, delivering insights and recommendations.
• Support Selling Stories deployment and track KPI performance.
• Lead monthly online sales reporting and collaborate on content to boost Traffic, Conversion and Retention.
• Develop ecommerce grids and P&L management to support growth strategies.
• Coach and mentor team members in Auckland to achieve goals.

Skills

Category management

E-commerce

Retail strategy

Forecasting & analytics

People management

Job description

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Travel Required?: Travel - up to 10% of time

Posting Start Date: 18/08/2026

On-site

No Relocation Assistance Offered

Job Number#175619 - Auckland, North Island, New Zealand

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

The Shopper Development Manager (SDM) is responsible for taking commercial strategies and then developing retail environment specific strategies & plans to deliver profitable growth within their assigned account. The SDM is responsible for aligning our commercial goals/strategy with our customer’s commercial grids to maximize our return on investment and to ensure shopper strategies support the attainment of Colgate business objectives.

Key Responsibilities

The Shopper Development Manager is responsible for driving profitable growth by:

Appropriately tailoring the 5Ps for their Accounts and 6Ps+A for E-commerce retail environment through Retail Category Development principles, alignment with customer strategies and customer-specific shopper insight

Driving the category review process to execute specific category management plans

Completing pre- and post-evaluation of all activities in partnership with CDT Finance and CDM (results vs. objective, implementation accuracy, P&L impact etc). Analysis completed with qualitative commentary and recommendations for refinement of customer strategy & tactics, and presented to the commercial team for review.

Support CDT for Selling Stories Deployment

Commercial and Business Planning Process

Providing the retail environment perspective on commercial strategy at commercial meetings

Identifying growth opportunities by Category, Retail Environment (RE) and Customer through assessing customer performance for Colgate and Total Category vs. benchmarks

Track changes in 5P’s and new product launches to monitoring implementation and communicates to all key stakeholders within Colgate

Working with CDT, Finance & Retail Marketing to manage internal KPI’s (eg Net Sales, GTN , ASP, Margin ) & accurate forecasting

Develop Joint Media Plans with eCommerce customers, aligned to the overall Commercial Plan

Business Development & E-Commerce

Engage with Key external stakeholders (Vendor Marketing, Foodstuffs, Woolworths, Non-grocery retail & online retail partners etc) to enhance CP’s category credentials

Deliver category and campaign specific insights and improvement recommendations to Retail marketing and CDT

Manage the planning and allocation of A&P investment with key customers in line with the Commercial Plan

Own monthly online sales and performance reporting, KPI & target tracking with the objective to automate reporting as much as possible

Collaborates with key customers to ensure the delivery and execution of content to drive Traffic, Conversion and Retention

Lead the development of E-commerce activity grid and P&L management to support the growth strategy

People Management

Effectively coach and mentor CDM's, CDEs and other members of the Auckland office

Participate on T2T and Customer Reviews to ensure team goals and objectives are clear and delivery of these while building Colgate & the Customers’ mutual business interests

Lead Joint Business Planning process with Woolworths, Non-Grocery & E-commerce customers as appropriate

Complete self-study and market evaluation to stay ahead of fast-moving trends in E-commerce and ensure Customer Development team develop and maintain high standards of knowledge in this space

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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