Customer Development Manager - Omni Channel

Colgate; Auckland; On-site; NZD 100,000 - 130,000; Full time

Benefits offered by this job

Professional development opportunities

Comprehensive benefits

Bonus structure

Job summary

Colgate is seeking a Customer Development Manager – Omni Channel based in Auckland. The successful candidate will drive sales growth through optimal product placement and promotional strategies across retail and online channels.

Your role will involve managing customer relationships, formulating annual business plans, and working collaboratively with cross-functional teams. A strong background in customer management with a degree in business or commerce is required. This hybrid position expects regular office attendance and offers a competitive compensation package.

Qualifications

• 3–5 years of experience in customer management roles.
• Experience in pet nutrition or FMCG is highly regarded.
• Exceptional prioritisation skills and a goal-oriented approach.

Responsibilities

• Manage day-to-day customer accounts and relationships.
• Formulate and execute annual business plans focused on retail, online, and vet channels.
• Own the Customer P&L, including product forecasting and planning.

Skills

Customer management

Strategic planning

Analytical mindset

Communication skills

Relationship building

Education

Bachelor’s or Master’s degree in business, commerce, or a related field

Tools

CRM software

Sales analytics tools

Google Suite or equivalent

Job description

About the Company

Hill’s Pet Nutrition, a part of Colgate‑Palmolive since 1976, supplies premium pet nutrition under the Prescription Diet® and Science Diet® brands. Our products are recommended by veterinarians worldwide and sold in more than 80 countries.

Job Summary

As a Customer Development Manager – Omni Channel, you will drive sales growth by securing optimal product placement and executing promotional strategies across our retail, online, and veterinary channels. Reporting to the New Zealand Country Manager, you will manage customer relationships, develop annual business plans, and deliver joint initiatives with cross‑functional teams.

Key Responsibilities

• Day‑to‑day management of customer accounts and relationships.
• Formulate and execute annual business plans focused on retail, online, and vet channels, negotiating trading terms to strengthen market position.
• Own the Customer P&L, including product forecasting and planning.
• Allocate commercial investment within the 7Ps activities to maintain Hill’s as the preferred partner for super‑premium pet nutrition.
• Partner with customers and internal teams to deliver impactful joint business‑plan initiatives.
• Track and report market share and category performance for customers.
• Use analytics to drive ROI‑focused discussions and strategies.
• Deliver sales targets within investment guidelines and align with global and regional brand strategy by recommending promotional plans.
• Collaborate with the Customer Development Team, Marketing, Digital, and Supply Chain functions to build opportunities and ensure planning accuracy.
• Meet e‑commerce sales fundamentals, including content standards and product launch timelines.
• Manage and coach a Customer Development Executive, aligning performance with Hill’s goals and values.
• Build strong, strategic relationships to drive sales growth and position Hill’s Pet Nutrition as a leader in pet health.

Required Qualifications

• Bachelor’s or Master’s degree in business, commerce, or a related field.
• 3–5 years of experience in customer management roles.
• Experience in pet nutrition or FMCG is highly regarded.
• Strong strategic planning and relationship‑building skills.
• Clear, confident communication across diverse retail environments.
• Strong analytical mindset and competency.
• Exceptional prioritisation skills and a goal‑oriented approach.
• Proficiency in CRM, sales analytics tools, and Google Suite or equivalent software.
• Team‑player with collaborative skills to meet customer needs and company objectives.

Additional Information

Work Environment: This role is based in our Auckland office with hybrid support. Regular weekly office attendance is expected (four days).

Diversity & Inclusion: Hill’s is an equal‑opportunity employer committed to an inclusive environment and welcomes candidates of all backgrounds. Accommodations are available during the application and interview process.

Professional Development: We invest in employees’ growth through ongoing training, performance reviews, mentoring, and career advancement opportunities.

Compensation & Benefits: Competitive package, bonus structure, and comprehensive benefits.

Travel Requirements: Up to 20% travel.

Our Commitment to Inclusion: We foster an inclusive environment where everyone feels belonging and can contribute meaningfully to our business.

Equal Opportunity Employer: Colgate is an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation is available during the application process.