Service Writer: Frontline Customer Care & Scheduling

brandttractor; Rotorua; On-site; NZD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive remuneration package

Positive and supportive environment

Advancement opportunities

Job summary

Brandt Rotorua is seeking a Service Writer to support the service department. You will be the front-facing person, assigning jobs and coordinating work orders to meet customer needs.

The role requires experience in mechanical workshop environments, strong communication skills, and the ability to translate customer concerns into actionable service steps. A supportive team environment with ongoing training is offered.

Qualifications

• Experience in a mechanical environment.
• Excellent customer service and time management skills.
• Mechanical acumen and strong communication skills.

Responsibilities

• Be the front-facing person for the service department and provide best-in-class customer service.
• Assign jobs and work orders to employees according to their skills and knowledge.
• Translate customer concerns into actions for the Service Department.
• Explain work performed and costs to customers and escalate when needed.
• Follow up on deviations from estimates regarding timing or costs.

Skills

Mechanical knowledge

Customer service

Time management

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Brandt Rotorua is seeking a Service Writer to support the service department. You will be the front-facing person, assigning jobs and coordinating work orders to meet customer needs.

The role requires experience in mechanical workshop environments, strong communication skills, and the ability to translate customer concerns into actionable service steps. A supportive team environment with ongoing training is offered.