Frontline Service Advisor

JobSpace; Rotorua; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration package

Supportive working environment

Advancement opportunities

Ongoing training & development

Growth with the company

Job summary

Brandt Rotorua is seeking a Service Writer to join our store team. Be the front-facing voice for the service department, coordinating jobs and ensuring a top-tier customer experience in a mechanical workshop environment.

You will translate customer concerns into actionable service tasks, explain work and costs, and track progress. Experience in agriculture or automotive sectors is advantageous, with opportunities for training and growth within Brandt.

Qualifications

• Experience in a mechanical environment or workshop setting.
• Strong customer service focus and communication skills.
• Good time management and ability to prioritise tasks.
• Able to translate customer concerns into actions for the service dept.

Responsibilities

• Be the front-facing person for the service department and provide best-in-class customer service.
• Assign jobs and work orders to staff according to skills.
• Explain work performed and costs to customers and escalate to Location Manager if needed.
• Proactively follows up on deviations from estimates regarding timing or costs.
• Ensure pre-authorisations and pre-inspections are complete before repairs.
• Maintain accurate customer job files and report technician time for payroll.

Skills

Mechanical experience

Customer service

Time management

Communication

Teamwork

Tools

Microsoft Office

Job description

Brandt Rotorua is seeking a Service Writer to join our store team. Be the front-facing voice for the service department, coordinating jobs and ensuring a top-tier customer experience in a mechanical workshop environment.

You will translate customer concerns into actionable service tasks, explain work and costs, and track progress. Experience in agriculture or automotive sectors is advantageous, with opportunities for training and growth within Brandt.