12 Months - Fixed Term - Customer Service Representative - BNT Rotorua

Bapcor Limited; Auckland; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Birthday off every year

Paid volunteer day annually

Free breakfast every morning

Competitive salary + incentives

Exceptional discounts on products

Career growth opportunities

Job summary

Bapcor Limited is seeking a customer service superstar to join our Auckland team for a full-time role. You'll be responsible for delivering outstanding service to our trade customers, helping them find the right vehicle parts and ensuring accurate order processing.

If you have a genuine interest in cars, strong communication skills, and a can-do attitude, we encourage you to apply. Enjoy added benefits like your birthday off and career growth opportunities.

Qualifications

• Customer service experience (automotive or trade industry is a plus).
• Basic computer skills (Excel advantageous).
• Genuine interest in cars or parts.

Responsibilities

• Serve trade customers at the counter and over the phone.
• Help customers find the right vehicle parts and solutions.
• Pick, pack, and process customer orders accurately.

Skills

Customer service experience

Computer skills

Communication skills

Teamwork

Job description

Job Description

If you’ve got great customer service skills, a full NZ license and a passion for car parts, we’ve got the job for you! We’re on the lookout for a customer service superstar to join our team for 12 months – someone who can not only deliver outstanding service but also help our customers choose the right parts to get the job done.

What The Role Involves

• Serving trade customers at the counter and over the phone
• Helping customers find the right vehicle parts and solutions
• Picking, packing, and processing customer orders accurately
• Spotting opportunities to upsell or recommend related products
• Building strong relationships with our loyal customer base

Qualifications

• Customer service experience (automotive or trade industry experience is a big plus)
• Computer skills are a must (basic Excel skills are advantageous)
• A genuine interest in cars or parts
• Strong communication skills and a positive, can‑do attitude
• Ability to work in a fast‑paced environment and keep things accurate
• A team‑first approach – everyone pitches in here!

Benefits

• Your birthday off every year
• A paid volunteer day annually
• Free breakfast every morning
• Competitive salary + incentives for results
• Exceptional discounts on our products
• A flat structure where you’ll work alongside senior leaders
• Career growth opportunities with our parent company, Bapcor, which operates across NZ, Australia, and Southeast Asia

This is a full‑time role, Monday to Friday (8 am – 5 pm) with alternate Saturday mornings.

We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email [email protected]