Service Technician

Miele; Auckland; On-site; NZD 42,000 - 60,000; Full time

Benefits offered by this job

Quarterly Life Leave

Employee discounts

Wellbeing programs

Job summary

Miele is seeking a Service Technician to join our team in New Zealand, Auckland. You will repair, diagnose and maintain premium Miele appliances in customers' homes, delivering exceptional service and reliable solutions.

You will work independently, manage a daily workload, and stay current with product training and field practices. Role includes a company vehicle, tools, and ongoing product development opportunities, with a focus on quality, longevity and customer satisfaction in a premium

Qualifications

• Must-have: Domestic disconnect/reconnect licence
• Must-have: Strong fault-finding and problem-solving across electrical/mechanical systems
• Must-have: Excellent customer service and communication skills
• Must-have: Current and valid Australian driver's licence
• Must-have: Ability to work independently and manage workload effectively

Responsibilities

• Carry out high-quality service repairs and fault diagnosis on Miele domestic appliances in customers' homes and occasionally in the workshop
• Deliver exceptional customer experiences with professional, knowledgeable service
• Manage daily workload to maximise productivity and achieve first-time-fix targets
• Complete service documentation, invoicing and payment processing accurately and timely
• Maintain van stock, tools and equipment to ensure readiness
• Resolve customer concerns in the field and escalate technical issues when required
• Continuously build technical knowledge through ongoing training and product development programs

Skills

Fault-finding

Customer service

Independent work

Driving licence

Job description

About Miele

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.

About Your Workplace

An exciting opportunity exists for a passionate, motivated and customer-focused Service Technician to join the Miele team. Equipped with a fully maintained company vehicle, specialist tools and extensive product training, you'll be out on the road delivering exceptional service to customers in their homes. As the face of the Miele brand, you'll combine technical expertise with outstanding customer service to diagnose, repair and maintain our premium appliances. This role is perfect for someone who enjoys problem-solving, working independently and building strong customer relationships while representing a globally recognised premium brand known for quality, longevity and innovation.

Your Responsibilities

• Carry out high-quality service repairs and fault diagnosis on Miele domestic appliances in customers' homes and occasionally in the workshop
• Deliver exceptional customer experiences by providing professional, knowledgeable and friendly service
• Manage your daily workload efficiently to maximise productivity and achieve first-time-fix targets
• Complete service documentation, invoicing and payment processing accurately and in a timely manner
• Maintain van stock, tools and company equipment to ensure operational readiness
• Resolve customer concerns in the field and escalated technical issues where required
• Continuously build technical knowledge through ongoing training and product development programs

What We Are Looking For

Must-have:

• Domestic disconnect/reconnect licence
• Strong fault-finding and problem-solving skills across electrical and mechanical systems
• Excellent customer service and communication skills
• Current and valid Australian driver's licence
• Ability to work independently, manage competing priorities and organise your workload effectively

Nice-to-have:

• Unrestricted electrical licence
• Gas and/or refrigeration licence
• Experience servicing whitegoods, appliances or other electrical products
• Experience working in a field service environment with mobile technology and KPIs

Our Benefits

• Quarterly Life Leave – one paid day each quarter to recharge
• Personal development and career opportunities
• Employee discounts
• Access a wide range of wellbeing programs, including annual flu vaccinations, employee assistance program and holistic support
• Experience meaningful recognition for both individual accomplishments and team successes

Miele ist seit mehr als 125 Jahren ein familiengeführtes Unternehmen. Aus dieser Tradition heraus ist uns eine gesunde Balance zwischen den Anforderungen und der Wertschätzung unserer Mitrarbeitenden sehr wichtig. Neben unserem Ziel, "immer besser" zu werden, welches unsere Mitarbeitenden mit ihrem Fachwissen, ihrem Ehrgeiz und ihrem Vorausdenken vertreten, wollen wir dafür sorgen, dass jede/r unser gutes Arbeitsklima bei Miele erleben und davon profitieren kann. Das Leben und Weitergeben unserer Miele-Werte sowie das Arbeiten im Team an der Weiterentwicklung unserer innovativen Produkte sind wichtige Bestandteile der Miele-Kultur an jedem unserer 50 Standorte. Wie wird man als Familienunternehmen Weltmarktführer im Premiumsegment für Hausgeräte und gefragter Partner für Lösungen in der Gewerbe- und Medizintechnik? Indem man den Anspruch hat, es immer besser zu machen und immer besser zu werden. Diese Haltung macht das Arbeiten bei Miele und den Erfolg unserer Produkte aus. Unsere Mitarbeitenden können sich darauf verlassen: Wer unser Qualitätsstreben lebt, der wächst persönlich und fachlich daran mit. Ganz gleich ob Auszubildende oder Führungskräfte. Mach deinen Anspruch zu deiner Herausforderung - ob in Gütersloh, Melbourne oder Singapur. Werde einer von 23.000 Mitarbeitenden in 50 Ländern der Welt, die sich täglich dafür einsetzen, unsere Produkte noch besser zu machen und hilf uns, unsere innovative Führungsposition weiter auszubauen.