Service Technician

Miele Australia Pty; Auckland; On-site; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Quarterly Life Leave

Personal development and career growth

Employee discounts

Wellbeing programs (flu vaccines, EAP)

Recognition for achievements

Job summary

Miele is seeking a Service Technician to diagnose, repair and maintain premium domestic appliances at customers’ homes, with a company vehicle, tools and comprehensive training provided. This role suits problem-solvers who enjoy independent work and building strong customer relationships, while representing a globally recognised premium brand.

Key duties include high-quality repairs, first-time-fix targets, timely documentation, and managing van stock and equipment.

Qualifications

• Must-have: Domestic disconnect/reconnect licence.
• Must-have: Strong fault-finding and problem-solving across electrical and mechanical systems.
• Must-have: Excellent customer service and communication skills.
• Must-have: Current and valid Australian driver's licence.
• Must-have: Ability to work independently and manage priorities.

Responsibilities

• Carry out high-quality service repairs and fault diagnosis on Miele domestic appliances in customers' homes and occasionally in the workshop.
• Deliver exceptional customer experiences by providing professional, knowledgeable and friendly service.
• Manage daily workload efficiently to maximise productivity and achieve first-time-fix targets.
• Complete service documentation, invoicing and payment processing accurately and timely.
• Maintain van stock, tools and company equipment to ensure readiness.
• Resolve customer concerns in the field and escalate technical issues when required.
• Continuously build technical knowledge through ongoing training and product development.

Skills

Fault-finding

Customer service

Communication

Problem solving

Independence

Australian driver’s licence

Job description

About Miele

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.

About Your Workplace

An exciting opportunity exists for a passionate, motivated and customer-focused Service Technician to join the Miele team. Equipped with a fully maintained company vehicle, specialist tools and extensive product training, you'll be out on the road delivering exceptional service to customers in their homes. As the face of the Miele brand, you'll combine technical expertise with outstanding customer service to diagnose, repair and maintain our premium appliances. This role is perfect for someone who enjoys problem-solving, working independently and building strong customer relationships while representing a globally recognised premium brand known for quality, longevity and innovation.

Your Responsibilities

• Carry out high-quality service repairs and fault diagnosis on Miele domestic appliances in customers' homes and occasionally in the workshop
• Deliver exceptional customer experiences by providing professional, knowledgeable and friendly service
• Manage your daily workload efficiently to maximise productivity and achieve first-time-fix targets
• Complete service documentation, invoicing and payment processing accurately and in a timely manner
• Maintain van stock, tools and company equipment to ensure operational readiness
• Resolve customer concerns in the field and escalated technical issues where required
• Continuously build technical knowledge through ongoing training and product development programs

What We Are Looking For

Must-have:

• Domestic disconnect/reconnect licence
• Strong fault-finding and problem-solving skills across electrical and mechanical systems
• Excellent customer service and communication skills
• Current and valid Australian driver's licence
• Ability to work independently, manage competing priorities and organise your workload effectively

Nice-to-have:

• Unrestricted electrical licence
• Gas and/or refrigeration licence
• Experience servicing whitegoods, appliances or other electrical products
• Experience working in a field service environment with mobile technology and KPIs

Our Benefits

• Quarterly Life Leave – one paid day each quarter to recharge
• Personal development and career opportunities
• Employee discounts
• Access a wide range of wellbeing programs, including annual flu vaccinations, employee assistance program and holistic support
• Experience meaningful recognition for both individual accomplishments and team successes

For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.