Premium Home Appliance Field Service Technician

Miele; Auckland; On-site; NZD 42,000 - 60,000; Full time

Benefits offered by this job

Quarterly Life Leave

Employee discounts

Wellbeing programs

Job summary

Miele is seeking a Service Technician to join our team in New Zealand, Auckland. You will repair, diagnose and maintain premium Miele appliances in customers' homes, delivering exceptional service and reliable solutions.

You will work independently, manage a daily workload, and stay current with product training and field practices. Role includes a company vehicle, tools, and ongoing product development opportunities, with a focus on quality, longevity and customer satisfaction in a premium

Qualifications

• Must-have: Domestic disconnect/reconnect licence
• Must-have: Strong fault-finding and problem-solving across electrical/mechanical systems
• Must-have: Excellent customer service and communication skills
• Must-have: Current and valid Australian driver's licence
• Must-have: Ability to work independently and manage workload effectively

Responsibilities

• Carry out high-quality service repairs and fault diagnosis on Miele domestic appliances in customers' homes and occasionally in the workshop
• Deliver exceptional customer experiences with professional, knowledgeable service
• Manage daily workload to maximise productivity and achieve first-time-fix targets
• Complete service documentation, invoicing and payment processing accurately and timely
• Maintain van stock, tools and equipment to ensure readiness
• Resolve customer concerns in the field and escalate technical issues when required
• Continuously build technical knowledge through ongoing training and product development programs

Skills

Fault-finding

Customer service

Independent work

Driving licence

Job description

Miele is seeking a Service Technician to join our team in New Zealand, Auckland. You will repair, diagnose and maintain premium Miele appliances in customers' homes, delivering exceptional service and reliable solutions.

You will work independently, manage a daily workload, and stay current with product training and field practices. Role includes a company vehicle, tools, and ongoing product development opportunities, with a focus on quality, longevity and customer satisfaction in a premium