Sales Consultant

4200 Miele New Zealand (VG NZ); Wellington; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Staff discounts

Training & development

Employee rewards program

EAP support

Job summary

Miele is seeking a Sales Consultant to join our premium appliance environment in New Zealand. You will provide exceptional customer service, demonstrate products, and guide customers to the best Miele solution while maintaining showroom standards.

Join a collaborative team and contribute to events, training and ongoing product knowledge. Strong communication, teamwork and a customer-first mindset are essential for success in a fast-paced setting.

Qualifications

• Experience delivering world class customer service with a consultative approach.
• Ability to work in a team and resolve customer enquiries professionally.
• Excellent communication skills and familiarity with MS Excel and CRM systems.

Responsibilities

• Consult with customers to provide product information, demonstrations and quotes.
• Maintain showroom standards and support events and training sessions.
• Assist with inquiries, admin duties and customer follow-ups to close sales.
• Contribute to achieving and exceeding team targets and KPIs.

Skills

Customer service

Consultative selling

Teamwork

Communication

MS Excel

CRM software

Tools

CRM

Job description

Exciting opportunity to join a bubbly, collaborative team and work with premium, globally renowned products and appliances Are you looking to join a globally recognised brand selling premium products? Do you love consulting with customers to find their best product solution? Miele The ideology of 'Immer Besser' (Forever Better) is entrenched in the Miele culture and is one of growth and commitment for continuous improvement. A globally recognised German company, Miele is the prominent supplier of premium household appliances across kitchen, laundry and floorcare. Our Miele Experience Centres (MECs) showcase our innovative & stylish products across kitchen, laundry and floor care in lifestyle setups and in many colours and configurations across all of our MECs in Australia & New Zealand.

The Position:

The Miele Sales Consultant position is responsible for providing all Miele clientele with the highest standards of customer service. Using detailed product knowledge and strong customer relationships built with your clientele, you will be providing product solutions and offerings to guide customers on their Miele purchases.

Responsibilities:

• Consult with customers to provide product information, demonstrations, quotations and follow ups, through to closure of sales
• Ensure showroom and equipment are clean and in line with Miele display standards
• Support the in house Culinary Team with the coordination of cooking classes
• Continually learn and improve on product knowledge in order to offer best solutions to customers
• Assist with telephone enquires and general administration duties
• Assist with trading nights, product training sessions and showroom events
• Active participation in the customer engagement framework
• Achieve and exceed team based targets & KPIs
• Actively demonstrating and supporting the Miele Values in everyday work

About You:

• Experience delivering world class customer service standards with a consultative approach
• Ability to work and succeed in a team environment
• Ability to resolve customer enquiries and potential conflicts in a professional manner
• Can thrive in fast paced, high pressure situations
• Adaptable and ability to think quickly on your feet to provide solutions to customers
• Possess excellent communication skills
• Intermediate knowledge of systems including MS Excel and CRM software
• Desire to continually learn and improve on product knowledge in order to advise our customers

What we offer:

• Generous staff discounts on our beautiful & premium products
• Participation in our great Employee Reward and Recognition Program
• Miele Moments
• Access to EAP Support Services
• Training, coaching and development from an experienced Centre Manager
• Career development opportunities from a company who supports growing from within
• Opportunity to join a fantastic workplace culture and team

The values we nurture at Miele:

• We take it on and make it happen
• We act as leaders
• We help others to be successful

If you are a consultative salesperson, enjoy being challenged and are continually striving to improve your skills and knowledge and help improve others.

For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming 'forever better' which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.