Workshop Lead & Quality Control Coach

Toyota Store Network; New Zealand; On-site; NZD 80,000 - 110,000; Full time

Job summary

King Toyota in Lower Hutt, New Zealand, is seeking an experienced Workshop Foreman to lead a busy service department and drive performance. You will oversee technicians, handle customer concerns, and ensure quality control and safety standards are met.

The role requires strong leadership, practical automotive knowledge, and a proactive approach to coaching the team. A current driver’s licence is essential, and you will work in a fast-paced environment with close collaboration with Parts and

Qualifications

• Experience in the automotive industry with proven service/workshop/technical knowledge
• Experience in coaching, mentoring and confidently motivating a team with an aptitude for identifying opportunities for improving performance
• Possess equal parts business acumen and personal motivation in order to meet and exceed targets
• Demonstrated ability to operate in a fast-paced and challenging environment
• Organised, methodical and able to implement and maintain systems and procedures
• Strong communication and interpersonal skills
• Confidence in dealing with challenging customer concerns resulting in excellent outcomes for both the customer and the business
• Clean and current Full Drivers Licence

Responsibilities

• Assisting with Quality Control processes
• Providing guidance to workshop technicians/apprentices
• Liaising with customers regarding technical concerns
• Ensuring the company safety policy is followed within the workshop
• Undertake all routine service and repair work on both Toyota and other vehicles
• Maintain in-process and final inspection records for quality assurance and production control
• Self-perform quality control inspections of the Automotive Technicians work
• Ensuring Technician hours are sold effectively, whilst keeping the productivity and efficiency of the workshop team
• Working in conjunction with the Parts department to ensure all Parts are provided for repairs
• Coaching and mentoring Workshop staff to support their knowledge and performance within the department
• Assisting the Parts & Service Manager with maintaining WOF requirements

Skills

Workshop leadership

Coaching & mentoring

Strong communication

Full driver's license

Job description

King Toyota in Lower Hutt, New Zealand, is seeking an experienced Workshop Foreman to lead a busy service department and drive performance. You will oversee technicians, handle customer concerns, and ensure quality control and safety standards are met.

The role requires strong leadership, practical automotive knowledge, and a proactive approach to coaching the team. A current driver’s licence is essential, and you will work in a fast-paced environment with close collaboration with Parts and