Service Manager

Ministry Of Justice; Whanganui; On-site; NZD 99,000 - 136,000; Full time

Benefits offered by this job

Flexible work hours

4.4 weeks annual leave

Inclusive networks

Job summary

The Ministry of Justice in New Zealand seeks a Service Manager for the Masterton District Court on a permanent, full-time basis. You will coach and support employees to boost capability and foster a high-performance culture across the service delivery area.

You will cultivate robust stakeholder relationships and drive standardisation, accountability and excellence in operations. Join a diverse public sector team that values integrity, service and respect, with flexible hours where possible and a

Qualifications

• Experience leading diverse teams and achieving targets.
• Proven track record driving process improvements.
• Able to navigate fast-paced environments with multiple stakeholders.
• Strong interpersonal skills for stakeholder relationships.

Responsibilities

• Coach and support employees to build capability.
• Oversee delivery of services to improve operational quality.
• Build relationships with internal and external stakeholders.

Skills

Leadership

Change management

Stakeholder management

Resilience

Job description

Te Haeata/The Opportunity

We are seeking a leader to fill a Service Manager vacancy at the Masterton District Court on a permanent, full-time basis.

This role reports to the Manager, Justice Services, Manawatu & Wairarapa.

The Service Manager's primary focus is to coach and support employees to increase capability and build a culture of high performance. The role is responsible for overseeing the delivery of services to improve operational quality and consistency across their team and wider Service Delivery Area.

We are looking for an energetic, enthusiastic, people leader with demonstrated skill managing diverse teams. You will need to build and maintain effective and robust relationships with external and internal stakeholders and Judiciary. You will be expert at driving a high-performance culture where standardisation, consistency and accountability are underpinned by the values of respect, integrity, service and excellence.

To be successful in this role, you will need the following skills, knowledge and experience:

• Leadership skills to motivate and lead staff, to achieve targets and understand their contribution to the bigger picture.
• Good track record in supporting and implementing changes to business and work processes.
• Able to work in a fast-paced environment with multiple stakeholders
• Resilience and confidence leading in a public facing role

You will also possess well-developed interpersonal skills which will enable you to establish good stakeholder relationships and to be able to motivate others.

If you fit the bill then you will be joining our team at a challenging and genuinely exciting time. We would offer the successful person the opportunity to make a difference, the chance to be part of a vibrant and dynamic team, learn new and interesting things, and gain experience in a wide range of areas.

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• 4.4 weeks annual leave
• flexible work hours where possible
• access to a variety of inclusive and proactive networks

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

The remuneration band for this role is $99,208 to $135,539 –the appointing salary will be based on skills and experience.

Service Manager Manawatu/Whanganui, NZ