Service Manager

Public Defence Service - New Zealand; Whanganui; On-site; NZD 99,000 - 136,000; Full time

Benefits offered by this job

4.4 weeks annual leave

Flexible work hours

Online professional development portal

Inclusive networks

Job summary

The Ministry of Justice in New Zealand is seeking a Service Manager for the Masterton District Court on a permanent, full-time basis. The role focuses on coaching and supporting staff, building a high-performance culture, and ensuring consistent service delivery across the unit.

You will report to the Manager, Justice Services (Manawatu & Wairarapa) and lead a diverse team, develop strong stakeholder relationships, and drive improvements in processes while upholding the values of respect,

Qualifications

• Operational management experience.
• Leadership to motivate staff and achieve targets.
• Experience implementing changes to business and work processes.
• Able to work in a fast-paced environment with multiple stakeholders.
• Resilience and confidence leading in a public-facing role.

Responsibilities

• Coach and support employees to increase capability and build a high-performance culture.
• Oversee the delivery of services to improve operational quality and consistency across the team.
• Build and maintain robust relationships with external and internal stakeholders and the Judiciary.

Skills

Operational management

Leadership

Change management

Stakeholder management

Staff coaching

Job description

Service Manager – Masterton District Court

We are seeking a leader to fill a Service Manager vacancy at the Masterton District Court on a permanent, full-time basis.

Job Description

Service Manager – Masterton District Court

Te Haeata/The Opportunity

We are seeking a leader to fill a Service Manager vacancy at the Masterton District Court on a permanent, full-time basis.

This role reports to the Manager, Justice Services, Manawatu & Wairarapa.

The Service Manager's primary focus is to coach and support employees to increase capability and build a culture of high performance. The role is responsible for overseeing the delivery of services to improve operational quality and consistency across their team and wider Service Delivery Area.

We are looking for an energetic, enthusiastic, people leader with demonstrated skill managing diverse teams. You will need to build and maintain effective and robust relationships with external and internal stakeholders and Judiciary. You will be expert at driving a high-performance culture where standardisation, consistency and accountability are underpinned by the values of respect, integrity, service and excellence.

Ō Pūkenga/Skills And Experience

To be successful in this role, you will need the following skills, knowledge and experience:

• Operational management experience.
• Leadership skills to motivate and lead staff, to achieve targets and understand their contribution to the bigger picture.
• Good track record in supporting and implementing changes to business and work processes.
• Able to work in a fast-paced environment with multiple stakeholders
• Resilience and confidence leading in a public facing role

You will also possess well-developed interpersonal skills which will enable you to establish good stakeholder relationships and to be able to motivate others.

If you fit the bill then you will be joining our team at a challenging and genuinely exciting time. We would offer the successful person the opportunity to make a difference, the chance to be part of a vibrant and dynamic team, learn new and interesting things, and gain experience in a wide range of areas.

Mō Mātou/About Us

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

Ngā painga o tēnei wāhi mahi/What's great about working here

Benefits

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• 4.4 weeks annual leave
• flexible work hours where possible
• an online professional development portal
• access to a variety of inclusive and proactive networks

See our full range of benefits here.

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

Utu ā-tau/Salary

The remuneration band for this role is $99,208 to $135,539 –the appointing salary will be based on skills and experience.

If you have any questions, please contact [e-mail] Follow us on LinkedIn