Service Manager - High-Impact People Leader (Court)

Ministry of Justice (New Zealand); Whanganui; On-site; NZD 99,000 - 136,000; Full time

Benefits offered by this job

4.4 weeks annual leave

Flexible work hours

Online professional development portal

Access to inclusive networks

Job summary

Ministry of Justice (New Zealand) seeks a Service Manager for the Masterton District Court on a permanent, full-time basis. You will coach staff, drive high performance, and oversee service delivery to ensure quality and consistency across the team and service area.

We value strong leadership, stakeholder engagement and the ability to operate in a fast-paced public-facing role with a focus on respect, integrity and service excellence.

Qualifications

• Operational management experience.
• Leadership to motivate staff and meet targets.
• Experience supporting and implementing changes to processes.
• Ability to work in a fast-paced, multi-stakeholder environment.
• Strong interpersonal skills to build stakeholder relationships.

Responsibilities

• Coach and support employees to increase capability and build a high-performance culture.
• Oversee delivery of services to improve operational quality and consistency.
• Build and maintain relationships with external and internal stakeholders, including Judiciary.
• Lead in a public-facing role with resilience and integrity.

Skills

Operational management

Leadership

Change management

Stakeholder engagement

Interpersonal skills

Job description

Ministry of Justice (New Zealand) seeks a Service Manager for the Masterton District Court on a permanent, full-time basis. You will coach staff, drive high performance, and oversee service delivery to ensure quality and consistency across the team and service area.

We value strong leadership, stakeholder engagement and the ability to operate in a fast-paced public-facing role with a focus on respect, integrity and service excellence.