Team Manager, Centralised Services

Ministry of Justice - New Zealand; Wellington; On-site; NZD 86,000 - 110,000; Full time

Benefits offered by this job

4.4 weeks holiday leave

Flexible work hours

Online professional development portal

Inclusive networks

Job summary

The Ministry of Justice - New Zealand in Wellington seeks a Team Manager, Centralised Services to lead and develop a National Registry Officer team, ensuring efficient operation, high-quality customer service, timely progression of applications, and sound decision-making.

Appointed as Deputy Registrar under the District Court Act 2016, the role requires exercising statutory powers, managing complex workflows, driving continuous improvement, and fostering strong stakeholder relationships.

Qualifications

• Demonstrated experience in leading and developing high-performing teams in a service delivery or operational environment.
• Proven ability to manage complex operational workflows.
• Demonstrated capability in driving continuous improvement, problem-solving, and leading teams through change.
• Strong stakeholder and relationship management skills.

Responsibilities

• Lead and manage a team of National Registry Officers within Centralised Services to ensure efficient operation and high-quality customer service.
• Oversee timely progression of customer applications and sound, compliant decision-making under relevant legislation.
• Develop and implement operational improvements and change initiatives across the service.

Skills

Team leadership

Stakeholder management

Change management

Continuous improvement

Problem solving

Service delivery

Operational workflows

People development

Job description

Te Haeata/The Opportunity

The Team Manager, Centralised Services is responsible for leading and managing a team of National Registry Officers (NROs) within Centralised Services. The role ensures the effective and efficient operation of the Centralised Services, delivering high-quality customer service, timely progression of customer applications, and effective decision-making in accordance with legislation.

Job Description

Team Managers are appointed as Deputy Registrars under the District Court Act 2016 and are required to exercise statutory and quasi-judicial powers. Exercising these powers involves a range of work varying from completing simple processes through to decision-making that requires extensive knowledge, experience and judgement, coupled with the individual's ability to research the situation.

Ō Pūkenga/Skills And Experience

To be successful in the role, you will have:

• Demonstrated experience in leading and developing high‑performing teams in a service delivery or operational environment.
• Proven ability to manage complex operational workflows.
• Demonstrated capability in driving continuous improvement, problem‑solving, and leading teams through change.
• Strong stakeholder and relationship management skills.

Mō mātou/About us

At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.

Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

Ngā painga o tēnei wāhi mahi/What's great about working here

Benefits

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

• 4.4 weeks holiday leave
• flexible work hours where possible
• an online professional development portal
• access to a variety of inclusive and proactive networks

See our full range of benefits here.

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

Utu ā-tau/Salary

The appointing salary for this role will be between $85,562 and $109,862 based on skills and experience.

Applications close on 29 September.

If you have any questions, please contact [e-mail].