Service Manager

Sime Darby; New Zealand; Sur place; NZD 120 000 - 170 000; Plein temps

Avantages offerts par ce poste

Company vehicle

Collaborative culture

Learning and development opportunities

Wellbeing initiatives and safety focus

Exclusive employee benefits and retail

Résumé du poste

North Shore Motor Holdings Ltd, BMW Wellington is seeking a Service Manager to lead the BMW and MINI Wellington service operation and elevate the customer experience.

You will coach a high-performing team, manage workshop performance and apply data-driven decisions to improve efficiency and quality while upholding premium standards across the brands.

Qualifications

• Proven leadership experience within automotive service or aftersales.
• Strong mechanical or technical knowledge with relevant trade qualifications.
• Experience in premium, prestige or high‑performance automotive environments is advantageous.
• Strong commercial acumen with KPI, budget and profitability management.
• Excellent troubleshooting and problem solving skills.
• Calm, confident communication and ability to build relationships at all levels.
• Energy to challenge the status quo and improve ways of working.
• Commitment to delivering outstanding customer outcomes.

Responsabilités

• Lead the BMW and MINI Wellington service operation to enable high performance and premium customer experiences.
• Coach and develop team members and help individuals reach their potential.
• Maintain workshop performance, productivity and quality standards.
• Ensure a seamless, personalised customer journey that builds loyalty to BMW and MINI.
• Set clear standards and foster a culture pride in delivering results.
• Develop capability through coaching, training and meaningful performance conversations.
• Champion safety, manufacturer standards and operational excellence.
• Use data and commercial insight to identify opportunities and informed decisions.
• Manage budgets, forecasts and departmental performance against targets.
• Collaborate across the wider dealership and drive continuous improvement.

Connaissances

Leadership

Automotive service experience

KPI management

Troubleshooting

Communication

Formation

Trade qualifications in automotive

Description du poste

Company :

North Shore Motor Holdings Ltd

BMW Wellington is entering an exciting new chapter, and we’re looking for a Service Manager to join our leadership team.

With our upgraded facilities comes the opportunity to build momentum, lift performance and strengthen an already proud BMW and MINI culture. We’re looking for an experienced leader with strong automotive experience, who can manage expectations and drive our team.

Continental Cars BMW and Wellington MINI Garage , are part of the global Sime Motors network, we represent two iconic automotive brands in New Zealand. This is an opportunity to put your own leadership stamp on the aftersales operation.

About the role

As Service Manager, you’ll lead the BMW and MINI Wellington service operation, ensuring our people can perform at their best, whilst customers receive a premium experience every time.

What you will be doing:

• Leading, supporting, building trust, clarity and a strong sense of team

• Coaching and developing your people, helping individuals reach their potential

• Maintaining workshop performance, productivity and efficiency while maintaining exceptional quality

• Ensuring a seamless, personalised customer experience that builds lasting loyalty to BMW and MINI

• Setting clear standards and build a culture where people take pride in delivering.

• Developing capability through coaching, training and meaningful performance conversations

• Champion safety, manufacturer standards and operational excellence

• Use data and commercial insight to identify opportunities and make sound decisions

• Manage budgets, forecasts and departmental performance against agreed targets

• Work collaboratively across the wider dealership.

• Bring fresh thinking and a continuous improvement mindset to the way we work.

What you’ll bring

You’re an experienced automotive leader, but your leadership style will matter just as much as your technical capability.

Ideally, you’ll bring:

• Proven leadership experience within automotive service or aftersales
• A strong mechanical or technical knowledge and experience with trade qualifications.
• Experience within a premium, prestige or high-performance automotive environment would be advantageous
• Strong commercial acumen and confidence managing departmental KPIs, budgets and profitability
• Excellent trouble shooting and problem-solving skills
• Calm, confident communication and the ability to build relationships at every level
• The energy to challenge the status quo and identify better ways of working
• A commitment to delivering outstanding customers outcomes

What can we offer you?

Guided by our values of Trust, Belonging and Success, you’ll feel supported, respected and empowered to perform your best. You’ll receive a salary commensurate with experience with a company vehicle, along with:

• A collaborative and inclusive culture.
• Ongoing learning and development opportunities.
• Employee wellbeing and safety-focused initiatives, free EAP services, discounted Southern Cross, free flu jabs, and companywide activities.
• Career pathways across one of New Zealand’s largest automotive groups.
• Access to exclusive employee benefits and discounts across 100+ retailers.