Premium Auto Service Leader for BMW & MINI

Sime Motors; Wellington; Hybrid; NZD 120.000 - 170.000; Vollzeit

Benefits dieser Stelle

Company vehicle

Career development

Wellbeing program

Employee discounts

Zusammenfassung

BMW Wellington is seeking a Service Manager to lead our aftersales operation, ensuring our team delivers a premium customer experience and maintains the highest standards of quality. You will shape the culture, coach staff and drive performance across the workshop.

With strong automotive leadership, you'll manage budgets, KPIs and safety, partner with the wider dealership, and champion continuous improvement to lift customer outcomes and service excellence at BMW and MINI Wellington.

Qualifikationen

• Proven leadership experience within automotive service or aftersales.
• Trade qualifications and strong mechanical knowledge.
• Experience in premium/high-performance environments is advantageous.
• Strong commercial acumen with KPI, budgets and profitability.
• Excellent trouble shooting and problem-solving skills.
• Calm, confident communication and relationship-building.
• Willing to challenge the status quo and drive improvements.
• Commitment to outstanding customer outcomes.

Aufgaben

• Lead BMW Wellington service operation and team.
• Maintain workshop performance, productivity and quality.
• Set standards and build a culture of pride and safety.
• Manage budgets, forecasts and departmental performance.
• Collaborate with the broader dealership.
• Drive continuous improvement and data-driven decisions.
• Ensure premium customer experience.

Kenntnisse

Leadership experience

Mechanical/technical knowledge

Premium/high-performance environment

Commercial acumen

Troubleshooting

Communication

Continuous improvement

Team building

Ausbildung

Trade qualifications

Jobbeschreibung

BMW Wellington is seeking a Service Manager to lead our aftersales operation, ensuring our team delivers a premium customer experience and maintains the highest standards of quality. You will shape the culture, coach staff and drive performance across the workshop.

With strong automotive leadership, you'll manage budgets, KPIs and safety, partner with the wider dealership, and champion continuous improvement to lift customer outcomes and service excellence at BMW and MINI Wellington.