Service Manager

Brandt Tractor; Hamilton; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Team environment

Training & development

Promotional opportunities

Family-friendly & flexible workplace

Job summary

Brandt is seeking a Service Manager for its Hamilton branch to lead daily service operations for agricultural and construction equipment. The role emphasizes outstanding customer service, efficiency, and team performance.

You will develop departmental processes, set annual goals and budgets, and oversee staff scheduling, training, and development to deliver value and industry-leading service.

Qualifications

• Leadership experience in a service environment.
• Clear communication with customers and teams.
• Strong mechanical knowledge relevant to equipment service.

Responsibilities

• Develop, communicate, enforce and monitor Service Department processes to ensure satisfaction.
• Create annual Service Department goals and budget aligned with objectives.
• Submit warranty and Product Improvement Program claims on time for credits.
• Schedule and assign jobs and areas to Service staff based on skills.
• Review work orders for accuracy before billing.
• Ensure tools, equipment and vehicles are in good working order.
• Manage recruitment, staffing and employee development for the team.

Skills

Leadership

Communication

Mechanical knowledge

Customer service

Time management

People leadership

Job description

ARE YOU READY TO TAKE THE NEXT STEP WITH THIS EXCITING LEADERSHIP OPPORTUNITY?

Our Hamilton branch is looking for an exceptional individual to join our service department as a Service Manager, supporting our agriculture and construction equipment operations. This is an exciting leadership opportunity for someone who thrives on developing people, delivering exceptional customer service, and driving operational excellence. If you're an organised leader with strong communication skills, sound mechanical knowledge, and a passion for creating outstanding customer experiences, we'd love to hear from you.

What we offer:

• Competitive rates of pay.
• A wonderful team of people to work with.
• Ongoing training & development.
• Promotional opportunities across our worldwide network.
• Family-friendly & flexible workplace.

About the role:

As Service Manager, you will lead the day-to-day operations of the Service Department, ensuring exceptional customer service, operational efficiency, and team performance.

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction.
• Creates annual Service Department goals and budget in alignment with the organization’s financial and operational objectives.
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
• Review work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment and vehicles are in good working order.
• Manages recruiting, staffing and employee development activities for employees reporting to this position.

About you:

To be successful you will be an individual with strong communication skills, excellent time management and an appreciation and understanding of customers' needs.

• Sound mechanical knowledge.
• Construction and/or Forestry experience.
• Excellent written and verbal communication skills.
• Operations and management experience would be beneficial.
• People leadership experience would be beneficial.
• Highly motivated to provide a clean, safe and efficient service department.
• Able to build and lead teams that are customer focused and deliver real value.

About us:

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. Its our mission to enable our customers' success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.

At Brandt, we believe that outstanding people, combined with our committed and passionate culture, is key to our customers' success.