Customer Support Advisor

Brandt Tractor; Hamilton; On-site; NZD 65,000 - 95,000; Full time

Benefits offered by this job

Company vehicle

Tools of trade

Training and development

Employee discounts

Job summary

Brandt Tractor is seeking a proactive Customer Support Adviser at our Hamilton, NZ branch. You will engage with customers, promote Brandt parts and services, and deliver outstanding service while supporting sales targets.

Responsibilities include outbound calls, explaining parts and maintenance options, scheduling service with the team, and maintaining accurate CRM records. A strong sales background in heavy equipment and a driver’s license are required.

Qualifications

• 5+ years of sales experience in heavy equipment or related field.
• Strong knowledge of agriculture equipment parts and services.
• Excellent communication and interpersonal skills.
• Ability to build relationships and meet sales targets.

Responsibilities

• Conduct outbound calls to inform customers about Brandt parts, maintenance and repair services.
• Meet and exceed sales targets and KPIs for parts and service sales.
• Identify customer needs and recommend appropriate parts and services.
• Provide pricing and service options to customers.

Skills

Sales experience

CRM proficiency

Communication

Customer service

Territory planning

Driver's license

Education

High school diploma

Heavy equipment certification

Tools

CRM software

MS Office

Job description

ARE YOU LOOKING FOR AN EXCITING CAREER OPPORTUNITY?

Our Hamilton branch is seeking a proactive and customer-focused Customer Support Adviser. In this role, you'll proactively engage with customers, promote Brandt parts and services, and deliver an exceptional customer experience. If you're passionate about customer service, sales, and the agriculture industry, we'd love to hear from you

What we offer:

• Competitive salary and commission structure.
• Company vehicle & tools of trade.
• Ongoing training and professional development opportunities.
• Positive and supportive work environment.
• Employee discounts on service and Brandt products.

About the role:

• Conduct outbound calls to existing and potential customers to offer information on Brandt parts, maintenance, and repair services.
• Meet and exceed sales targets and key performance indicators (KPIs) related to parts and service sales.
• Assist customers in identifying their parts and service needs accurately.
• Provide detailed information on Brandt parts, pricing, and service options.
• Collaborate with the service team to schedule appointments and allocate resources efficiently.
• Assist the customers in understanding the importance of routine maintenance and recommend appropriate services for equipment needs.
• Maintain accurate customer interactions, orders, and service history records in our CRM system.
• Follow up with customers to ensure satisfaction, address concerns or questions, and build long-term relationships.
• Stay updated on the latest Brandt product releases, service offerings and industry trends.

About you:

• 5+ years of previous sales experience in the heavy equipment industry. (in a similar role is preferred)
• Strong knowledge of agriculture equipment parts and services.
• Excellent communication and interpersonal skills.
• Ability to build reports and maintain positive relationships with customers.
• Results-driven with a focus on achieving sales targets.
• Proficiency in computer systems and software used in customer relationship management (CRM).
• Ability to work independently and as part of a team.
• Strong organisational and time management skills.
• Ability to Plan, develop, and communicate territory coverage to maximise sales potential.
• High school diploma or equivalent. Heavy equipment industry technical training or Certification is a plus.
• Ability to travel within the territory and work flexible hours.
• A valid driver’s license is required.

About us:

Brandt is a world-leading equipment dealer powered by iconic brands and unrivalled support. We are a global team with one shared purpose with dealerships across Canada, New Zealand, and Australia. It’s our mission to enable our customers to succeed by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.