Parts and Service Assistant

Truck Stops (NZ) Ltd; Upper Harbour; On-site; NZD 45,000 - 60,000; Full time

Job summary

Truck Stops (NZ) Ltd is seeking a Parts & Service Assistant at our Albany branch to support both functions with equal focus. You’ll handle customer inquiries, book services, monitor repairs, procure parts, prepare invoices, and assist workshop administration.

The role emphasizes organised, detail-oriented work and strong communication with customers, technicians, and suppliers to keep operations running smoothly and deliver great service.

Qualifications

• Has previous experience as a service advisor within the heavy transport or automotive industry.
• Enjoys building relationships and delivering excellent customer service.
• Capable of juggling multiple priorities with close attention to detail.
• Confident using computer systems and invoicing processes.

Responsibilities

• Manage customer enquiries, service bookings, and job card creation.
• Monitor repair progress, provide updates, and obtain approvals for additional work.
• Liaise between customers, technicians, and suppliers to ensure smooth workflow.
• Prepare, review, and invoice work in progress (WIP) for Parts and Service.

Skills

Customer service

Administrative tasks

Invoicing platforms

Data entry

Tools

Invoicing platforms

Stock management system

MS Office

Job description

Company : Truck Stops (NZ) Ltd We're looking for a Parts & Service Assistant to join us at our Albany branch.

This is the perfect opportunity for an organised and customer-focused professional who enjoys variety and wants to develop their knowledge across both functions.

The Role

In this unique role you’ll enjoy a 50/50 split between Parts and Service, while fulfilling an important role in ensuring our customers, technicians, and parts operations are fully supported. No two days are the same. One moment you'll be updating customers on repair progress, and the next you'll be arranging parts procurement, preparing invoices, or supporting workshop administration.

Service Support

• Manage customer enquiries, service bookings, and job card creation.
• Monitor repair progress, provide updates, and obtain approvals for additional work.
• Liaise between customers, technicians, and suppliers to ensure efficient workflow.
• Support recall campaigns and help deliver an outstanding customer experience.

Parts Support

• Source, order, receive, and distribute parts for both workshop and customer requirements.
• Monitor inventory levels, stock movements, and assist with stocktake activities.
• Prepare parts quotations and identify cost-effective procurement solutions.
• Coordinate parts freight, deliveries, and promote parts products and services to customers.

Administration

• Prepare, review, and invoice work in progress (WIP) for both Parts and Service, ensuring all costs, documentation, and approvals are complete.
• Process supplier and outworker invoices, reconcile payments, manage EFTPOS settlements, and maintain accurate financial records.
• Maintain branch administration, including reporting, filing, payroll support, mail distribution, stationery management, and customer documentation.
• Ensure all records, stock paperwork, and service documentation are accurately processed, filed, and maintained in line with company policies and procedures.

What we’re looking for?

• Has previous experience as a service advisor within the heavy transport or automotive industry.
• Enjoys building relationships and providing exceptional customer service.
• Is able to juggle multiple priorities while maintaining attention to detail.
• Is confident using computer systems, invoicing platforms, and administrative processes.
• Communicates effectively with customers, technicians, suppliers, and colleagues.
• Takes pride in delivering a professional and organised customer experience.

What's in it for you?

• Investment in your growth within sales, parts and towards leadership or product specialist opportunities.
• Supportive team and leadership that wants you to succeed.
• Values culture with a focus on integrity, caring and teamwork.
• Wide range of retail discounts across 100+ retailers plus Employee Benefits including free eye tests, discounted Southern Cross health insurance, travel, insurance, EAP support, gym memberships and much more.

About Us

Truckstops is a wholly owned subsidiary of Sime Motors. Established in 1984, Truckstops has provided unparalleled after-sales parts and service support to the road transport industry for over 40 years. With 19 nationwide branches supporting Hino, Mack, Volvo and UD Truck & Bus, we have grown to become the largest supplier of truck & bus parts and workshop services in New Zealand.

Note: The recruitment process will include phone screen, interview, reference check, medical and right to work checks.

Sime is a partner of choice for the world's best brands in the Automotive and Industrial Equipment sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia.