Service Manager

Penske Australia & New Zealand; Auckland; On-site; NZD 120,000 - 170,000; Full time

Benefits offered by this job

Company vehicle

Professional development

Leadership growth

Supportive team culture

Job summary

Penske Australia & New Zealand is seeking an experienced Service Manager to lead our Auckland Service Department. The role focuses on running a high-performing workshop, developing technicians, delivering exceptional customer outcomes, and driving operational performance.

Reporting to the Branch Manager, you will oversee technicians, service advisors and support staff, ensuring safety, quality and profitability while fostering a culture of continuous improvement.

Qualifications

• Experience leading automotive/heavy vehicle service teams.
• Strong knowledge of workshop operations, productivity and customer service excellence.
• Proven ability to develop people and deliver results.

Responsibilities

• Lead technicians and service professionals to achieve outstanding results.
• Drive safety, quality, accountability and continuous improvement.
• Monitor and improve workshop productivity, labour utilisation and WIP.

Skills

Team leadership

Workshop management

Customer relationship building

Safety compliance

Financial acumen

Job description

Lead a High-Performing Team. Drive Workshop Excellence. Build Strong Customer Partnerships.

Penske New Zealand is a leading distributor and service provider for some of the world's most respected brands in the transport and power systems industry. Due to a family relocation, we are seeking an experienced and motivated Service Manager to lead our Auckland Service Department.

This is an exciting opportunity for a mechanically minded leader who understands what it takes to run a successful workshop, develop technicians, deliver exceptional customer outcomes, and drive operational performance.

Reporting directly to the Branch Manager, you will lead a skilled team of technicians, service advisors and support staff while taking ownership of workshop performance, customer satisfaction, safety, quality and profitability.

If you enjoy leading people, improving processes, solving operational challenges and creating a high-performing workshop culture, we'd love to hear from you.

What's on offer?

• Permanent, full-time position working a Monday to Friday, 45-hour week.
• Competitive remuneration package including a generous base salary and full-use company vehicle.
• Leadership role within a respected and growing business.
• Opportunity to influence the success of our biggest branch within New Zealand.
• Ongoing professional development and leadership growth opportunities.
• Supportive team culture with a strong focus on safety, quality and customer service.

What You'll Be Responsible For

As Service Manager, you'll play a critical role in the success of our Auckland branch by:

• Leading and developing a team of technicians and service professionals to achieve outstanding results.
• Driving a strong culture of safety, quality, accountability and continuous improvement.
• Monitoring and improving workshop productivity, labour utilisation, WIP, warranty recovery and debtor performance.
• Delivering exceptional customer service and building long-term customer relationships.
• Ensuring workshop operations run efficiently while maintaining high standards of workmanship.
• Achieving and exceeding revenue, gross margin and operational targets.
• Facilitating regular toolbox meetings and communicating business objectives effectively.
• Overseeing recruitment, onboarding and development of service department employees.
• Managing service department assets, resources and operational controls.
• Identifying opportunities to enhance customer value, workshop performance and business growth.

About You

You are an experienced leader with a strong service background and a passion for developing people and delivering results.

To be successful, you'll ideally bring:

• Previous leadership experience within the automotive, heavy vehicle, transport, equipment, machinery or related service industry.
• A strong understanding of workshop operations, productivity and customer service excellence.
• Proven ability to lead, motivate and develop high-performing teams.
• Commercial acumen and experience managing financial and operational performance.
• Strong communication and relationship-building skills.
• A proactive, resilient and solutions-focused approach.
• A commitment to safety, quality and continuous improvement.

Why choose Team Penske?

At Penske, we know that it is our people at the heart of our success, and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment, we offer the following benefits:

• Flexible work arrangements that work for the individual and the business
• Onsite parking
• Accredited Training & Development Programs
• Commitment to providing the highest levels of safety, technical and leadership training
• Competitive Remuneration
• Reward and Recognition Programs
• Employee Referral Program - generous employee referral fees.
• Employee Assistance Program.
• Family Friendly Benefits including Paid Parental Leave
• Penske Perks: save $1000's with access to discounts from your favourite retailers

About Penske in Australia & New Zealand

Iconic in motorsport and in business, the Penske brand is proudly represented in Australia and New Zealand through businesses, including Penske Australia & New Zealand, Penske Truck Leasing, Penske Automotive Australia.

Penske Australia & New Zealand is a leading supplier of the world’s finest heavy-duty trucks, diesel engines, gas engines, and power systems. We proudly distributes the Western Star Trucks, MAN Truck & Bus, Dennis Eagle, mtu, Bergen Engines, Detroit, Allison Transmission, and Sauer Compressors brands. And we operate across the most dynamic markets, including commercial vehicles, mining, energy solutions, defence, rail, marine, construction and industrial, oil and gas, and agriculture.

And through Penske Truck Leasing, we offer convenient and professional truck rental and leasing services.

We value and embrace diversity, equity, and inclusion in everything we do. If you're passionate about working for us, we encourage you to apply even if you don't meet all the selection criteria. We also encourage applications from those who are Aboriginal and/or Torres Strait Islander, veterans, with disability, and those who are culturally and linguistically diverse. Require reasonable adjustments to the recruitment process? Please let us know.

Penske Australia and Penske New Zealand are 100% subsidiaries of Penske Automotive Group, a Fortune 500 company that is listed on the New York Stock Exchange. Penske Truck Leasing forms part of Penske Transportation Solutions. Both Penske Automotive Group and Penske Transportation Solutions form part of the global Penske Corporation.