Service Desk Specialist - IT Support & Customer Care

Qjumpers; New Plymouth; On-site; NZD 52,000 - 68,000; Full time

Job summary

TSB is seeking a Service Desk Specialist in New Plymouth to provide practical, customer‑focused IT support across our technology services and enterprise apps, helping colleagues resolve issues quickly and stay productive.

You'll bring 1–3 years of service desk or IT support experience and be proficient with Microsoft 365, Windows, IAM, and collaboration tools. You’ll work with internal teams and vendors to resolve incidents and contribute to problem management.

Qualifications

• Genuine interest in technology and a desire to develop a career in IT service management.
• 1–3 years’ experience in a service desk, IT support, or customer support environment
• Exposure to enterprise or business applications and ITSM tools.

Responsibilities

• Log, prioritise, investigate, and resolve incidents and service requests in line with ITSM processes.
• Work with internal teams and vendors to resolve application-related incidents.
• Identify recurring incidents and contribute to problem management activities.

Skills

Customer service

Tools

Microsoft 365

Windows operating systems

Identity and access management

Collaboration tools

ITSM tools

Enterprise applications

Job description

TSB is seeking a Service Desk Specialist in New Plymouth to provide practical, customer‑focused IT support across our technology services and enterprise apps, helping colleagues resolve issues quickly and stay productive.

You'll bring 1–3 years of service desk or IT support experience and be proficient with Microsoft 365, Windows, IAM, and collaboration tools. You’ll work with internal teams and vendors to resolve incidents and contribute to problem management.