Service Desk Analyst

FUJIFILM Business Innovation; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Fully subsidised health insurance

Long service awards

Enhanced leave entitlements including

Job summary

FUJIFILM Business Innovation's CodeBlue unit in Mount Eden, Auckland, is seeking a Service Desk Analyst to be the first point of contact for clients, supporting their computer applications and platforms. The role suits someone with a technical background and a strong customer service mindset, adept at troubleshooting and advising on the appropriate action.

Experience with Microsoft environments is essential, including Windows OS, MS Office, SharePoint, OneDrive, Windows Server and Active

Qualifications

• Experience with Windows OS and MS Office.
• Knowledge of SharePoint and OneDrive.
• Experience with Windows Server and Active Directory.
• Strong written and verbal communication skills.

Responsibilities

• Provide first line response to enable callers to solve their problems.
• Utilising remote access tools to provide technical support to end users.
• Search documentation and previous requests for assistance on related topics to establish possible solutions to user issues/queries.
• Ensure that requests for assistance are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures.
• Identify and escalation situations requiring urgent attention.

Tools

Windows OS

MS Office

SharePoint

OneDrive

Windows Server

Active Directory

Job description

FUJIFILM Business Innovation - Mount Eden, North Island

Great pathway to progress your career

About CodeBlue, the Managed IT Services sector of Fujifilm Business Innovation New Zealand

At FUJIFILM Business Innovation (FBNZ), our commitment to empowering Kiwis to harness the power of technology is unwavering: 'We never stop finding ways to help Kiwi's work smarter.

As a wholly-owned subsidiary of FUJIFILM Business Innovation, CodeBlue aspires to be the forefront provider of IT strategy, IT operations, business processes, and business intelligence for mid-sized New Zealand organizations and businesses. The CodeBlue business unit employs 180 people across NZ and provides IT Managed Services to over 300 organisations nationwide. At CodeBlue, the pursuit of delivering an exceptional customer experience is not just a goal; it is the driving force behind every endeavour.

About the role

As a Service Desk Analyst, you are the first point of contact for CodeBlue clients to support their computer applications and platforms. This role would suit someone with a technical background and excellent customer service, who excels at troubleshooting technical problems and advise on the appropriate action.

Prior experience with Microsoft environments is a must-have for this role, including Windows Operating system, MS Office, cloud technology (Sharepoint, Onedrive), and Windows Server and Active Directory.

Key responsibilities include:

• Provide first line response to enable callers to solve their problems.
• Utilising remote access tools to provide technical support to end users.
• Search documentation and previous requests for assistance on related topics to establish possible solutions to user issues/queries.
• Ensure that requests for assistance are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures.
• Identify and escalation situations requiring urgent attention.

Skills & experience

• Experience in the use and support of a range of end user devices
• Knowledge of the following technologies: Windows Operating system, MS Office, cloud technology - Sharepoint, Onedrive, Networking Fundamentals, Windows Server and Active Directory
• A high level of written and verbal communication skills
• Structured progression pathway to engineering team.

Benefits

• Fully subsidised health insurance, including GP and prescriptions.
• Long service awards
• Enhanced leave entitlements including Birthday leave

Applications close on 30th September 2026.

Please note that applicants with the right to work in New Zealand will only be considered for this position!