Service Desk Analyst - Windows & Cloud Support (IT Career Path)

FUJIFILM Business Innovation; Auckland; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Fully subsidised health insurance

Long service awards

Enhanced leave entitlements including

Job summary

FUJIFILM Business Innovation's CodeBlue unit in Mount Eden, Auckland, is seeking a Service Desk Analyst to be the first point of contact for clients, supporting their computer applications and platforms. The role suits someone with a technical background and a strong customer service mindset, adept at troubleshooting and advising on the appropriate action.

Experience with Microsoft environments is essential, including Windows OS, MS Office, SharePoint, OneDrive, Windows Server and Active

Qualifications

• Experience with Windows OS and MS Office.
• Knowledge of SharePoint and OneDrive.
• Experience with Windows Server and Active Directory.
• Strong written and verbal communication skills.

Responsibilities

• Provide first line response to enable callers to solve their problems.
• Utilising remote access tools to provide technical support to end users.
• Search documentation and previous requests for assistance on related topics to establish possible solutions to user issues/queries.
• Ensure that requests for assistance are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures.
• Identify and escalation situations requiring urgent attention.

Tools

Windows OS

MS Office

SharePoint

OneDrive

Windows Server

Active Directory

Job description

FUJIFILM Business Innovation's CodeBlue unit in Mount Eden, Auckland, is seeking a Service Desk Analyst to be the first point of contact for clients, supporting their computer applications and platforms. The role suits someone with a technical background and a strong customer service mindset, adept at troubleshooting and advising on the appropriate action.

Experience with Microsoft environments is essential, including Windows OS, MS Office, SharePoint, OneDrive, Windows Server and Active