Service Coordinator: Proactive Scheduling & Customer Care

Aotearoa New Zealand Association of Social Workers; Howick; On-site; NZD 60,000 - 78,000; Full time

Job summary

Hyster New Zealand, part of Adaptalift Group, is seeking a proactive Service Coordinator in our East Tamaki branch. You’ll be the go-to person for service inquiries, scheduling, and supporting busy field technicians to keep equipment performing at its best.

You’ll organise preventative maintenance, quotes, parts coordination, and provide regular updates to customers. This is a full-time, permanent role, Monday to Friday, 7:30–4:00.

Qualifications

• Experience in a customer-focused maintenance scheduling or service coordination role.
• Exposure to a mechanical environment is advantageous.
• Strong administrative abilities including MS Office.

Responsibilities

• Schedule preventative maintenance, breakdown repairs, and regulatory inspections to keep equipment performing.
• Prepare and interpret service/repair quotations, estimate labour, and coordinate parts.
• Provide regular updates to customers and manage expectations on progress.

Skills

Customer-focused

Scheduling/coordination

MS Office

Decision-making

Communication

Adaptability

Tools

MS Office

Job description

Hyster New Zealand, part of Adaptalift Group, is seeking a proactive Service Coordinator in our East Tamaki branch. You’ll be the go-to person for service inquiries, scheduling, and supporting busy field technicians to keep equipment performing at its best.

You’ll organise preventative maintenance, quotes, parts coordination, and provide regular updates to customers. This is a full-time, permanent role, Monday to Friday, 7:30–4:00.