Service Coordinator: Keep Machines Running & Drive Growth

Adaptalift Group; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

Adaptalift Group's Hyster New Zealand division in East Tamaki seeks a proactive and organized Service Coordinator. You’ll be the go-to person for service—from handling customer enquiries to scheduling and supporting busy field technicians.

If you thrive on juggling priorities, keeping things running smoothly, and enjoy working with a great team, this could be the perfect fit. This full-time, permanent role operates Monday to Friday, 7:30–4:00.

Qualifications

• Experience in a customer-focused, maintenance scheduling, or service coordination role.
• Exposure to a mechanical environment is advantageous.
• Strong decision-making and prioritisation skills.
• Excellent administrative abilities, including proficiency with MS Office.

Responsibilities

• Scheduling Maintenance and Repairs: Organising preventative maintenance, breakdown repairs, and regulatory inspections to keep equipment performing at its best
• Quoting and Parts Coordination: Preparing and converting service and repair quotations, interpreting parts requirements, and estimating labour - ensuring customers receive accurate and timely solutions
• Updating Customers: Providing regular and proactive updates, managing expectations and ensuring customers always know the status of their work in progress
• Driving growth: Engaging with customers to identify additional maintenance opportunities and supporting the ongoing growth of our service department.
• Embracing the variety: No two days are the same!

Skills

Customer-focused

Maintenance scheduling

Service coordination

MS Office

Tools

MS Office

Job description

Adaptalift Group's Hyster New Zealand division in East Tamaki seeks a proactive and organized Service Coordinator. You’ll be the go-to person for service—from handling customer enquiries to scheduling and supporting busy field technicians.

If you thrive on juggling priorities, keeping things running smoothly, and enjoy working with a great team, this could be the perfect fit. This full-time, permanent role operates Monday to Friday, 7:30–4:00.