Care Placement Coordinator

VisionWest Community Trust; Tauranga; On-site; NZD 52,000 - 70,000; Full time

Job summary

Visionwest Tauranga is seeking a dedicated Coordinator to provide fast, responsive placement support. You will answer calls and ensure clients receive continuous, high-quality in-home care, coordinating with care teams across services.

The role demands excellent English, strong organisational and communication skills, and experience in rostering or call centres within a busy service environment.

Qualifications

• Experience rostering staff and clients.
• Strong organisational and communication skills.
• Call centre experience is advantageous.
• Excellent spoken and written English.
• Ability to work in a fast-paced, high-volume environment.

Responsibilities

• Answer calls and coordinate placement to ensure continuous, high-quality care.
• Connect clients with required homecare services when needed.
• Maintain organisation and communicate professionally under pressure.

Skills

Rostering coordination

Problem-solving

Organisational skills

Communication skills

Call centre experience

Tools

Database software

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Visionwest Waka Whakakitenga is an award-winning, faith-led not-for-profit organisation that has been walking alongside communities for over 30 years. With a mission to transform lives through compassion and dignity, we deliver wraparound social services across Auckland, Bay of Plenty, Waikato, and Christchurch. Our services address homelessness, reduce poverty, support the elderly, and provide hope for young people. With over 1,300 support workers, Visionwest Home Healthcare is a trusted provider of in-home and individualised care for older adults and those living with disabilities across Aotearoa.

Based in our Tauranga office, you'll be part of a dedicated team of Coordinators responsible for answering calls and ensuring our clients receive continuous, high-quality care. Your main focus will be providing fast, responsive placement support services that help connect clients with the care they need, when they need it. We support individuals who are elderly, have physical disabilities, high medical needs, and/or challenging behaviours. This is a fast-paced, high-volume role that requires exceptional organisation, the ability to think on your feet, and confidence working under pressure. You'll be in daily contact with a wide range of people, so strong communication skills and a calm, professional approach are key to your success.

• Experience with rostering staff and clients
• Problem-solving skills combined with the ability to provide responsive, person-centered solutions for our clients
• Excellent organisational and communication skills
• Database and administration skills
• Excellent, clear spoken and written English
• Previous experience working in a call centre (advantageous)

Previous call centre experience would be advantageous

He aha tāu e whiwhi ai? | What's in it for you?

• A cohesive and supportive team environment
• On-the-job training and support
• The chance to further your work experience at an inspiring and dynamic organization
• The opportunity to be part of the solution to home healthcare in NZ
• 5 Wellbeing Days each year

**You must have the right to work in New Zealand, and you will be required to undergo police vetting and additional checks to be considered for this position.

Applications close once the role has been filled.